Lisandro Nicolás Cofré

Bilingual (English C2 / Spanish Native) Operations and Customer Experience Manager with a strong background in high-volume, premium hospitality. Proven track record in team leadership, conflict resolution, and delivering VIP client experiences. Currently advancing technical skills through a degree in Cybersecurity, combining strong interpersonal communication with a growing IT and problem-solving foundation.

Seeking remote opportunities in Customer Success, Technical Support, or Bilingual Interpretation.

Assistant Manager at La Fernetería (2026-08 – Present)

• Directed daily venue operations and led a high-performance team in a premium, high-volume environment.
• Managed financial administration, including cash handling, billing, and strict reconciliation processes.
• Oversaw human resources logistics, staff scheduling, and conflict resolution for both team members and clients.
• Spearheaded outbound corporate event sales, successfully driving B2B relationships.

Assistant Manager at Casa Palanti (2026-05 – 2026-08)

• Managed high-end hospitality operations and ensured top-tier service standards in a Michelin Guide-featured venue.
• Led customer experience management, public relations, and on-site problem solving.

Maitre d' and Host (Bilingual Service) at Criolla (2024-09 – 2025-02)

• Coordinated dining room logistics and managed diner flow for exclusive culinary experiences catering to high-level foreign tourists.

Luxury Guest Advisor at Starboard Cruises (Royal Caribbean & Virgin Voyages)

• Delivered VIP service and fostered international guest loyalty under strict luxury protocols.
• Exceeded commercial goals by 115% while managing mass service dynamics in a fast-paced environment.
• Awarded the "Gold Star" and nominated for "Employee of the Month."

Technical Degree in Cybersecurity – Teclab (Currently studying)

Full Stack Developer in Full Stack Development – Universidad Nacional

Diploma in Professional Public Speaking – Universidad Nacional de Catamarca