Nadia Ursula Baro

Hospitality and Guest Experience professional with international experience in cruise operations, hotels, restaurants and seasonal destinations. Strong background in personalised guest service, front-of-house operations, reception, fine dining and international customer care. Experienced in working with guests from diverse cultural backgrounds and delivering warm, attentive and professional service in fast-paced environments.

Adaptable, reliable and comfortable working as part of multicultural teams and in seasonal hospitality operations. Previous hospitality experience in Patagonia, Argentina, combined with a strong interest in nature-based and experiential hospitality.

GUEST SERVICES RECEPTIONIST & PROTOCOL WAITRESS at Celebrity Cruises | Royal Caribbean Group (2022-01 – Present)

• Welcome and assist international guests during daily restaurant operations, providing information, orientation and personalised support.
• Respond to guest enquiries and requests with a professional, friendly and solution-oriented approach.
• Support smooth front-of-house operations through effective communication and attentive follow-up.
• Deliver personalised table service in specialty restaurants, maintaining high standards of presentation and hospitality.
• Build positive relationships with guests from different nationalities and cultural backgrounds while working efficiently in a fast-paced environment.

SUPERVISOR – GUEST EXPERIENCE & HOTEL OPERATIONS at Canto Leela Eco Resort (2020-11 – 2021-07)

• Supervised daily hotel operations and supported the delivery of a positive and enjoyable guest experience.
• Welcomed guests and provided assistance throughout their stay.
• Coordinated staff schedules, daily tasks and operational requirements.
• Supported team communication, hotel organisation and day-to-day problem-solving.

SEASONAL WAITRESS – WINE SERVICE & UPSELLING at Hotel Atalaia do Mariscal (2019-12 – 2020-03)

• Delivered attentive restaurant service in a seasonal hospitality environment.
• Provided personalised wine recommendations and used product knowledge and suggestive selling to enhance the dining experience.

RECEPTIONIST & GUEST RECREATION COORDINATOR at The Hostel Paulista (2019-07 – 2019-10)

• Managed reception duties and provided daily assistance, information and orientation to domestic and international guests.
• Coordinated guest activities and provided tourism recommendations for São Paulo.

SEASONAL WAITRESS – WINE SERVICE & UPSELLING at La Marca Patagónica (2018-12 – 2019-03)

• Provided personalised restaurant service in a Patagonian cuisine concept.
• Recommended wines and menu options according to guest preferences and worked effectively during a high-demand seasonal period.
• Developed hands-on hospitality experience in Patagonia, Argentina.

High School Diploma in Natural Sciences