Nigel H. Koks

I am a results-driven individual with a genuine passion for technology, and I bring extensive expertise in the travel, hospitality, and customer support industry, backed by years of hands-on experience and academic qualifications. This background has given me a deep understanding of the complexities and dynamics within the customer experience sector.

• TECHNICAL SUPPORT - Verisure Netherlands | Amsterdam

1. Technical service for technicians in the field. 
2. Pro-active investigations for malfuncional alarm systems.
3. Assisting technicians in the field with placement for security devices.

• FRONT OFFICE SPECIALIST - Stayokay | Amsterdam

1. Database administration of guests staying in the facility 
2. Allocation of staying customers in the PMS system 
3. Customer support and general involvement in the accomodation 

• FRONT OFFICE SPECIALIST - Vondel Hotels | Amsterdam 

1. Database administration of guests staying in the facility.
2. Allocation of staying customers in the PMS system.
3. Customer support and administrative night auditing.

• TOUR OPERATOR MANAGEMENT TRAINEE - Tenzing Travel | Amsterdam

1. The consulting and booking of accomodations, local transport and flight tickets for B2B & B2C. 
2. Administrative tasks of creating invoices, tour itinerary, city guides etc. 
3. Managing the chat funcion for B2B customers.

• FRONT OFFICE SUPERVISOR TRAINEE - St. Christophers | Berlin 

1. Directing staff, making rosters. 
2. Database administration of guests staying in the facility .
3. Allocation of staying customers in the PMS system.

• Education

1. Clusius College Purmerend 2010 - 2014 VMBO BB 
2. Regio College Purmerend 2014 - 2016 MBO 2 - TOURISM 
3. Regio College Zaandam 2016 - 2019 MBO 3/4 - TOURISM MANAGEMENT

• Skills

1. Jira / Ticket systems 
2. Galileo GDS system 
3. Adobe / MS Suite 
4. Various PMS systems 
5. Problem-Solving 
6. Computer Literacy 
7. Front End Coding 
8. Strong Communication