Alice Qian

Global logistics platform and product leader with 18+ years of experience across cross-border e-commerce, end-to-end supply chain, international fulfilment, transportation and distribution networks. Proven track record in developing and standardising scalable logistics products and platform capabilities, designing and optimising complex global networks, and leading cross-functional teams across Product, Technology, Data, Finance and Operations. Strong expertise in KPI governance, data-driven performance management, process standardisation, network optimisation and global market expansion, with formal training in Supply Chain Management and Artificial Intelligence from MIT.

Senior Logistics Products & Operations Manager - Wish.com (NASDAQ: ContextLogic Inc.)

(2021-08 - 2026-07)

• Led the development and standardisation of an integrated end-to-end B2B logistics platform across multiple markets, connecting international transportation, supplier operations, customs compliance and service performance to improve visibility, scalability and operational efficiency.
• Owned logistics product and operational improvement initiatives, translating complex international logistics requirements into standardised, scalable platform capabilities and workflows.
• Defined KPI governance frameworks and used performance dashboards and operational data to track service, cost and business outcomes, identify process gaps and drive continuous optimisation.
• Partnered closely with Product, Technology, Data, Finance and Operations teams to optimise end-to-end information and operational workflows and deliver scalable logistics solutions.
• Supported rapid regional expansion across Thailand, Vietnam and Singapore by adapting logistics capabilities and operating models to different market requirements while strengthening cross-border networks.
• Managed strategic relationships with airlines, freight forwarders and logistics providers, improving transportation capacity, service reliability and carrier performance across the network.
• Advised major merchants on supply chain optimisation, international transportation, customs compliance and logistics network design, improving cross-border operating performance.
• Strengthened platform and operational resilience through supplier diversification, route optimisation, risk mitigation and performance management.
• Drove continuous improvement through process standardisation, KPI governance, dashboard reporting and data analytics, supporting scalable growth and enhanced customer experience.

Deputy General Manager - Shanghai Good Supply China Management Ltd.

(2020-08 - 2021-08)

• Led the development of end-to-end cross-border e-commerce logistics products for Chinese Amazon sellers, integrating international transportation, customs clearance, warehousing and last-mile delivery into scalable service solutions.
• Drove business growth by increasing the company's revenue from RMB 200 million to RMB 400 million within six months, while expanding monthly shipment volumes from 50 to over 120 × 40HQ containers through strategic business development and operational improvements.
• Established strategic partnerships with China Post, USPS, Matson and COSCO Shipping, strengthening Shanghai Good Supply's global transportation network, enhancing service coverage and improving supply chain reliability.
• Directed Operations, Sales and Customer Service functions and implemented KPI-driven warehouse, compliance and performance frameworks to improve execution quality, operational efficiency and customer experience.
• Optimised commercial performance by collaborating with Finance on cost modelling, pricing strategies and profitability analysis, supporting sustainable business growth and informed business decision-making.

Deputy General Manager - China Guangdong Bay Area Supply Chain Management Ltd.

(2019-01 - 2020-07)

• Joined the founding leadership team to build cross-border e-commerce logistics capabilities and market-entry solutions in the Greater Bay Area, combining logistics infrastructure, customs models and scalable operating processes.
• Led the establishment of the first 9610 cross-border e-commerce customs supervision centre and bonded warehouse operations at the Hong Kong–Zhuhai–Macau Bridge, creating a new logistics gateway for international trade.
• Directed the successful launch of the first B2C import shipment through the Hong Kong–Zhuhai–Macau Bridge and implemented the 1210 bonded import model, improving customs efficiency and supporting cross-border e-commerce growth.
• Drove commercial success by achieving operational break-even and generating RMB 8 million in monthly revenue, while developing scalable logistics solutions for cross-border import operations.
• Built and expanded the organisation from 2 to 41 employees, recruiting and leading multidisciplinary teams while establishing scalable processes, governance frameworks and sustainable business operations.

Deputy General Manager - 4PX Express Ltd. (Cainiao Group)

(2017-09 - 2018-12)

• Directed global fulfilment and profit performance across 11 overseas warehouses in 8 countries, managing approximately 450,000 sqm of warehouse space and end-to-end international transportation, warehousing and distribution networks.
• Led multinational teams across transportation, customs compliance, warehouse operations and data management, coordinating end-to-end execution across global markets.
• Managed international transportation, inventory, warehousing and last-mile delivery flows, optimising network execution, operational efficiency and customer service performance.
• Delivered over 90% on-time order fulfilment during the Black Friday peak season by optimising inventory planning, transportation capacity and warehouse execution, while launching a global reverse logistics solution with profit margins exceeding 120%.

Senior Product Director - Shenzhen WINIT Information Technology Co., Ltd.

(2016-06 - 2017-04)

• Led the development of cross-border e-commerce fulfilment products, designing scalable logistics solutions and standardised operational processes to support international order fulfilment and improve service efficiency.
• Managed last-mile delivery networks across North America, Europe and Australia and established partnerships with USPS, UPS, DHL, Royal Mail and Australia Post to strengthen global delivery coverage and network capability.
• Directed supplier negotiations, pricing strategies and logistics product development, balancing service capability, transportation cost and commercial performance across international markets.

Logistics Product Director - Foxconn Technology Group (JUSDA)

(2015-06 - 2016-06)

• Developed cross-border e-commerce logistics products and overseas logistics channels, translating international business requirements into scalable transportation and distribution solutions.
• Designed warehouse distribution solutions for the United States market and supported acquisition and due diligence projects, contributing to logistics network planning and strategic expansion.
• Managed logistics product development teams, driving product delivery, process optimisation and scalable supply chain solutions aligned with business objectives.

Business Director, Business Unit II - Bertelsmann Group (Arvato Logistics Services China)

(2012-01 - 2015-05)

• Managed a RMB 120 million business unit with full P&L responsibility, leading a team of 16 professionals and exceeding revenue targets by 130% through strategic business development and operational excellence.
• Oversaw key global accounts, including Apple, Lenovo and Huawei, delivering supply chain optimisation initiatives, leading commercial negotiations and strengthening long-term customer relationships.
• Developed Lenovo's Global Spare Parts Service Centre solution, enhancing after-sales logistics, spare parts distribution and service efficiency to support the company's global supply chain operations.

Supply Chain Strategy Project Manager - Foxconn International Holdings (FIH)

(2005-11 - 2008-10)

• Managed large-scale logistics transformation projects across Brazil, Mexico, Finland and the Americas, supporting global manufacturing expansion and scalable supply chain capability development.
• Established logistics functions and built operational teams for new manufacturing facilities, designing standardised logistics processes and execution models.
• Directed logistics planning and network design for new manufacturing sites, integrating transportation, warehousing and distribution operations into end-to-end supply chain solutions.
• Delivered logistics cost savings of approximately USD 2 million per month while maintaining over 90% on-time delivery performance through strategic supply chain optimisation and operational improvements.

Bachelor of Commerce - Logistics Management - Curtin University

Graduate Advanced Diploma - Materials Management - Singapore Institute of Logistics Management

Graduate Diploma - Logistics Management - Singapore Institute of Logistics Management