Anthony Danny

Results-driven management professional with over 14 years of experience leading teams of up to 20 staff, managing client portfolios, and improving operational efficiency. Demonstrated expertise in operational management, staff development, and cross-functional leadership. Skilled at client relations, new account transitions, and implementing strategies to achieve organizational goals and enhance customer satisfaction. Authorized to work in the US for any employer

Operations Manager at Allied Universal Security (2022-08 – 2026-09)

• Oversaw day-to-day operational management of assigned client portfolio, ensuring seamless branch operations
• Strengthened client relationships by conducting regular face-to-face interactions and proactively resolving operational issues
• Maintained ongoing and proactive client contact through site visits, meetings, timely responses, and special events, increasing client satisfaction
• Ensured staff at assigned accounts met all client and company standards by consistently enforcing coaching, discipline, and employee relations policies
• Assisted in coaching, developing, and training branch staff to meet evolving branch needs, improving team performance
• Directed new account start-ups and transitions with BM or RVP oversight, ensuring staffing, training, and uniform requirements were met for smooth transitions
• Participated in management meetings within the region and at corporate to align operational strategies
• Analyzed performance metrics and adjusted strategies to meet company goals, resulting in improved operational efficiency
• Hired, trained, and supervised operations staff, enhancing team productivity
• Collaborated with customer service teams to ensure client satisfaction and resolve escalated issues
• Generated regular reports on operational performance for senior leadership, supporting data-driven decisions
• Communicated updates and strategic plans with internal teams to ensure alignment and execution

Armed Supervisor Security Officer at Securitas Security Services Inc. USA (2020-12 – 2022-01)

• Monitored and reported activities and incidents at assigned client sites, ensuring security and safety of property and personnel
• Conducted periodic patrols to identify irregularities and inspect protection devices and fire control equipment, reducing security risks
• Preserved order and enforced site regulations and directives for personnel, visitors, and premises
• Controlled access to client sites through the admittance process, maintaining secure entry and exit points
• Patrolled assigned sites on foot or in vehicle, checking for unsafe conditions, hazards, and unauthorized persons
• Protected evidence or incident scenes during accidents, emergencies, or investigations, supporting compliance and legal processes
• Responded to incidents such as fire, medical emergencies, bomb threats, and hazardous materials, ensuring rapid and effective action
• Prepared detailed logs and reports as required, supporting incident documentation and compliance
• Conducted routine facility inspections to identify and resolve security risks or breaches, enhancing site safety
• Developed and implemented security protocols and emergency response procedures, improving preparedness
• Ensured access control procedures were followed at all entry/exit points, maintaining site security
• Investigated security breaches, thefts, or accidents and compiled comprehensive reports for management
• Collaborated with management and other departments to assess risks and enhance security measures
• Enforced compliance with safety regulations and company standards, reducing incidents
• Managed security equipment inventory and ensured all systems were functional, supporting operational readiness

Automotive Mechanic at Pep Boys (2019-07 – 2020-03)

• Interacted with customers to accurately obtain information about automotive issues, improving diagnostic efficiency
• Examined vehicle systems to diagnose problems, ensuring timely and accurate repairs
• Ran computerized diagnostic tests to identify malfunctioning components, increasing repair accuracy
• Removed and replaced worn or faulty parts, restoring vehicle performance and safety
• Performed routine maintenance such as oil, filter, and belt changes according to manufacturer schedules, extending vehicle lifespan
• Explained repairs and provided estimates for unanticipated repairs, enhancing customer trust and satisfaction
• Maintained detailed records on all work performed, supporting warranty claims and service history tracking

Service Manager at Mavis Discount Tire (2017-09 – 2018-02)

• Oversaw all services and workspaces in the shop, ensuring operational efficiency and safety
• Delegated and directed service tasks, monitoring progress of current and pending projects to ensure timely completion
• Consistently delivered exceptional customer service by offering expert knowledge, advice, and addressing questions and concerns
• Acted as the primary source of information for service, inventory, and product-knowledge concerns for employees and customers
• Managed and updated invoices, ensuring accurate billing and record-keeping
• Processed new orders and tracked inventory, minimizing shortages and optimizing stock levels
• Maintained strong relationships with manufacturing reps and dealers, facilitating smooth operations
• Kept a safe and clean workspace at all times, adhering to safety standards
• Monitored employee work and provided frequent progress reports, improving satisfaction and efficiency
• Ensured compliance with all industry standards, regulations, and laws
• Trained new employees in company procedures, including safety and work processes, supporting team development

Retail Parts Pro Manager at Advance Auto Parts (2016-05 – 2017-09)

• Worked to meet all sales targets by planning store sales strategies, analyzing sales data, and expanding sales opportunities
• Resolved customer problems and handled complaints, increasing customer satisfaction and retention
• Planned store layout and displays to simplify shopping and promote products, boosting sales
• Managed retail store staff by hiring, training, motivating, scheduling, and overseeing payroll, improving team performance
• Managed inventory levels by ordering, receiving, and organizing auto parts to minimize shrinkage and ensure product availability
• Monitored sales performance, set goals, and implemented strategies to achieve store revenue targets
• Provided technical guidance and product recommendations to customers and staff, enhancing service quality
• Maintained a clean, organized, and safe store environment in compliance with company standards
• Handled customer issues, returns, and complaints with a focus on customer satisfaction
• Supervised, trained, and scheduled staff to ensure high performance and efficient store coverage

High school diploma – James Madison High School (2020)