Operations Manager at Allied Universal Security (2022-08 – 2026-09)
- Oversaw day-to-day operational management of assigned client portfolio, ensuring seamless branch operations
- Strengthened client relationships by conducting regular face-to-face interactions and proactively resolving operational issues
- Maintained ongoing and proactive client contact through site visits, meetings, timely responses, and special events, increasing client satisfaction
- Ensured staff at assigned accounts met all client and company standards by consistently enforcing coaching, discipline, and employee relations policies
- Assisted in coaching, developing, and training branch staff to meet evolving branch needs, improving team performance
- Directed new account start-ups and transitions with BM or RVP oversight, ensuring staffing, training, and uniform requirements were met for smooth transitions
- Participated in management meetings within the region and at corporate to align operational strategies
- Analyzed performance metrics and adjusted strategies to meet company goals, resulting in improved operational efficiency
- Hired, trained, and supervised operations staff, enhancing team productivity
- Collaborated with customer service teams to ensure client satisfaction and resolve escalated issues
- Generated regular reports on operational performance for senior leadership, supporting data-driven decisions
- Communicated updates and strategic plans with internal teams to ensure alignment and execution
Armed Supervisor Security Officer at Securitas Security Services Inc. USA (2020-12 – 2022-01)
- Monitored and reported activities and incidents at assigned client sites, ensuring security and safety of property and personnel
- Conducted periodic patrols to identify irregularities and inspect protection devices and fire control equipment, reducing security risks
- Preserved order and enforced site regulations and directives for personnel, visitors, and premises
- Controlled access to client sites through the admittance process, maintaining secure entry and exit points
- Patrolled assigned sites on foot or in vehicle, checking for unsafe conditions, hazards, and unauthorized persons
- Protected evidence or incident scenes during accidents, emergencies, or investigations, supporting compliance and legal processes
- Responded to incidents such as fire, medical emergencies, bomb threats, and hazardous materials, ensuring rapid and effective action
- Prepared detailed logs and reports as required, supporting incident documentation and compliance
- Conducted routine facility inspections to identify and resolve security risks or breaches, enhancing site safety
- Developed and implemented security protocols and emergency response procedures, improving preparedness
- Ensured access control procedures were followed at all entry/exit points, maintaining site security
- Investigated security breaches, thefts, or accidents and compiled comprehensive reports for management
- Collaborated with management and other departments to assess risks and enhance security measures
- Enforced compliance with safety regulations and company standards, reducing incidents
- Managed security equipment inventory and ensured all systems were functional, supporting operational readiness
Automotive Mechanic at Pep Boys (2019-07 – 2020-03)
- Interacted with customers to accurately obtain information about automotive issues, improving diagnostic efficiency
- Examined vehicle systems to diagnose problems, ensuring timely and accurate repairs
- Ran computerized diagnostic tests to identify malfunctioning components, increasing repair accuracy
- Removed and replaced worn or faulty parts, restoring vehicle performance and safety
- Performed routine maintenance such as oil, filter, and belt changes according to manufacturer schedules, extending vehicle lifespan
- Explained repairs and provided estimates for unanticipated repairs, enhancing customer trust and satisfaction
- Maintained detailed records on all work performed, supporting warranty claims and service history tracking
Service Manager at Mavis Discount Tire (2017-09 – 2018-02)
- Oversaw all services and workspaces in the shop, ensuring operational efficiency and safety
- Delegated and directed service tasks, monitoring progress of current and pending projects to ensure timely completion
- Consistently delivered exceptional customer service by offering expert knowledge, advice, and addressing questions and concerns
- Acted as the primary source of information for service, inventory, and product-knowledge concerns for employees and customers
- Managed and updated invoices, ensuring accurate billing and record-keeping
- Processed new orders and tracked inventory, minimizing shortages and optimizing stock levels
- Maintained strong relationships with manufacturing reps and dealers, facilitating smooth operations
- Kept a safe and clean workspace at all times, adhering to safety standards
- Monitored employee work and provided frequent progress reports, improving satisfaction and efficiency
- Ensured compliance with all industry standards, regulations, and laws
- Trained new employees in company procedures, including safety and work processes, supporting team development
Retail Parts Pro Manager at Advance Auto Parts (2016-05 – 2017-09)
- Worked to meet all sales targets by planning store sales strategies, analyzing sales data, and expanding sales opportunities
- Resolved customer problems and handled complaints, increasing customer satisfaction and retention
- Planned store layout and displays to simplify shopping and promote products, boosting sales
- Managed retail store staff by hiring, training, motivating, scheduling, and overseeing payroll, improving team performance
- Managed inventory levels by ordering, receiving, and organizing auto parts to minimize shrinkage and ensure product availability
- Monitored sales performance, set goals, and implemented strategies to achieve store revenue targets
- Provided technical guidance and product recommendations to customers and staff, enhancing service quality
- Maintained a clean, organized, and safe store environment in compliance with company standards
- Handled customer issues, returns, and complaints with a focus on customer satisfaction
- Supervised, trained, and scheduled staff to ensure high performance and efficient store coverage
