Aresha Iqbal

Dynamic Human Resources professional leveraging a comprehensive academic foundation in Business Administration to orchestrate end-to-end employee lifecycles. Proven track record in championing workforce standards and optimizing organizational effectiveness through data-informed methodologies and refined HR administrative practices.

Casual Team Member at Hungry Jack's Smithfield (2026-07 – Present)

• High-Volume Operations: Delivering exceptional service in a fast-paced environment, consistently meeting and exceeding speed-of-service targets.
• Technical Efficiency: Proficient in operating complex Point-of-Sale (POS) software, managing high-volume transaction volumes with 100% accuracy in cash handling.
• Quality & Compliance: Maintaining rigorous adherence to food safety standards, hygiene protocols, and strict WHS regulations.
• Customer Experience Optimization: Proactively managing customer escalations and inquiries, ensuring a welcoming environment that builds brand loyalty.
• Cross-Functional Collaboration: Working cohesively with back-of-house teams to optimize order preparation times and minimize order discrepancies.
• Training & Mentorship: Actively supporting the onboarding of new team members, providing guidance on operational workflows and brand standards.

Customer Service Associate at Dosa House Nepean (2026-07 – 2026-07)

• Customer Experience Management: Providing personalized service to guests, managing dining inquiries, and cultivating a welcoming atmosphere to boost repeat business.
• Strategic Order Fulfillment: Handling complex customer requests with high attention to detail, utilizing internal systems to ensure accuracy.
• Conflict Mitigation & Resolution: Proactively identifying and resolving customer concerns or service gaps with professional communication skills.
• Resource Optimization: Managing table rotations and floor resources to maintain efficiency during peak dining hours.
• Operational Synergy: Coordinating with kitchen and floor staff to ensure seamless service flow and optimal throughput.
• Quality Assurance: Ensuring every order meets the highest standards of presentation and hygiene before service to customers.

Management Trainee Officer – HR at Ebrahim Group of Companies (2025-05 – 2026-02)

• Talent Acquisition: Partnered with hiring managers to fill 10+ open positions, reducing time-to-hire through refined screening processes.
• Lifecycle & Onboarding: Orchestrated end-to-end onboarding for new hires, ensuring compliance and rapid role-readiness.
• HRIS Maintenance: Maintained high HRIS data standards and utilized reporting to support workforce decision-making.
• Stakeholder Liaison: Acted as the primary interface between management and staff to ensure communication clarity and policy alignment.
• Policy Development: Assisted in drafting and reviewing HR policies, including disciplinary codes and termination grounds.
• Performance Management: Facilitated appraisal cycles, supporting department heads in evaluating staff productivity and development goals.

Customer Service & Store Operations Associate at Carrefour (2025-01 – 2025-04)

• Operational Excellence: Facilitated high-volume store operations, maintaining meticulous inventory standards and promotional displays.
• Advanced Client Relations: Navigated complex customer escalations, maintaining superior service benchmarks and protecting brand integrity.
• Inventory Control: Conducted routine stock audits and managed inventory replenishment to prevent shortages and optimize product availability.
• Merchandising Standards: Implemented visual merchandising strategies to enhance store appeal and maximize sales of promotional items.
• Workflow Efficiency: Managed daily operational schedules and store cleanliness to optimize customer throughput.

Bachelor of Business Administration (Honours) in Human Resource Management – KASBIT University (2024-05)