Ava Moroni

Motivated and creative 19-year-old with a Diploma of Business and hands-on experience in jewellery retail. I have a strong interest in marketing, branding, social media and the fashion and jewellery industry, with a particular focus on customer experience. My retail experience has given me an understanding of customers, product storytelling, brand presentation and how strong customer interactions can influence purchasing decisions.

I am eager to build on this experience and develop my career within marketing and brand management. I am looking for new opportunties to lead to long term growth and am so keen to develop new skills in different areas.

Retail Assistant at Arms of Eve Boutique (2026-01 – Present)

• Represent an Australian jewellery brand while delivering a premium and personalised customer experience.
• Develop strong knowledge of jewellery collections, products, materials and brand identity to confidently communicate product stories and value to customers.
• Assist customers in selecting jewellery based on their individual style, preferences and needs, developing an understanding of customer psychology and purchasing behaviour.
• Maintain high standards of product presentation, visual merchandising and overall brand appearance.
• Stay engaged with current fashion, jewellery and consumer trends to better understand the brand's target market.

Customer Service Attendant at Aspley Cafe (2022-01 – Present)

• Providing high-quality service, building strong rapport with customers
• Maintaining presentation and cleanliness standards throughout the workplace
• Demonstrating adaptability by managing multiple tasks in a fast-paced environment
• Building strong communication and interpersonal skills through daily customer interaction
• Upholding reliability, punctuality, and professionalism
• Using communication skills over the phone to assist with customers
• Using systems to process and organise bookings

Queensland Certificate of Education – Mount Alvernia College Kedron (2019-01 – 2024-12)

Diploma of Business – Barrington College (2019-01 – 2024-12)

Cert III in Hospitality – Mount Alvernia College Kedron (2019-01 – 2024-12)