Chanelle Cook

Passionate hospitality professional with over 12 years of experience creating exceptional guest experiences and building welcoming environments where customers feel valued, remembered, and genuinely cared for. A hands-on leader with extensive experience in venue management, team development, staff training, recruitment, rostering, customer relations, inventory management, supplier coordination, events, and day-to-day business operations. Recognized for leading by example, maintaining high service standards, and fostering positive workplace cultures that encourage both team success and customer loyalty.

Venue Manager at Brighton Soul (2021-05 – 2026-06)

• Managed all day-to-day operations of a high-volume cafe, ensuring smooth service and operational efficiency.
• Led, trained, and supervised a team of up to 10 staff, including baristas, floor staff, and supervisors.
• Responsible for recruitment, interviewing, onboarding, training, performance management, and staff development.
• Created and managed weekly rosters.
• Oversaw inventory management, supplier relationships, stock control, ordering, and cost management.
• Responsible for opening and closing procedures, cash handling, banking, and end-of-day reconciliation.
• Implemented systems and procedures to improve efficiency, consistency, and workplace culture.
• Managed menu updates, pricing changes, POS systems, and operational administration.
• Worked closely with business owners to improve profitability, service standards, and operational performance.
• Maintained responsibility for the overall presentation, cleanliness, compliance, and daily running of the business.
• Acted as the primary point of contact for staff, suppliers, customers, and contractors.

Additional Leadership Experience at Brighton Soul (2021-05 – 2026-06)

• Assisted with the setup, launch and management of a sister venue to Brighton Soul during its first six months of operation.
• Developed operational procedures, staffing structures, training systems and service standards.
• Assisted with recruitment, onboarding and staff development during the launch phase.
• Successfully transitioned operational responsibilities to a dedicated manager while continuing to lead Brighton Soul.

Head Barista and Manager at Little Blue (2019-03 – 2021-05)

• Successfully progressed from Head Barista to Cafe Manager, taking responsibility for daily operations, staff leadership and venue performance.
• Oversaw daily café and restaurant setup and closing procedures
• Managed and resolved customer and staff concerns with professionalism, care, and patience
• Maintained inventory levels by monitoring stock, placing orders, and ensuring seamless supply chain management
• Supervised daily operations and provided hands-on support to maximise productivity
• Created and managed staff schedules, ensuring efficient delegation of tasks and workflow
• Successfully balanced dual responsibilities as a venue manager of both a café and restaurant managing teams of 10+ employees
• Supervised and provided hands on support for events and functions accommodating up to 120 guests