Charon “Charon” T

Bilingual Mandarin-English operations professional with approximately five years of experience in manufacturing operations, supply chain coordination, customer service and cross-functional business support, plus eight months of full-time management experience in Australia. Experienced in coordinating multiple stakeholders, managing changing priorities, scheduling operational activities, following up on orders and deliveries, maintaining accurate records, and communicating between customers, suppliers, production teams and management. My previous experience includes supplier coordination, purchasing support, international customer communication and order follow-up.

While I have not yet had extensive hands-on experience with Australian customs clearance, freight documentation or container terminal procedures, I am highly motivated to learn these areas and confident in my ability to quickly understand new systems and operational processes.

Bakery Store Manager - Full-time - Bakery - Cairns QLD

• Managed day-to-day store operations in a fast-paced Australian workplace, coordinating staff rosters, daily task allocation and workflow.
• Supervised and supported team members, including training new staff and maintaining service, food safety and cleanliness standards.
• Resolved customer enquiries, complaints and operational issues professionally while managing changing priorities during busy periods.
• Monitored stock levels and supported ordering and replenishment activities, maintaining accurate operational and daily store records.
• Developed strong practical experience communicating in English with customers, colleagues and suppliers in an Australian full-time management role.

Operations & Business Development Manager - Cosmetics Manufacturing Company - Taiwan

(2019 - 2024)

• Coordinated daily activities across production, sales, R&D, purchasing and management teams to keep customer orders and operational requirements on schedule.
• Managed multiple priorities and followed up when schedules, specifications or customer requirements changed.
• Monitored order progress, communicated updates between stakeholders, and responded quickly to operational issues or delays.
• Helped establish SOPs, workflows and internal processes during the setup and expansion of manufacturing operations.
• Supported purchasing, supplier communication and supply chain activities for raw materials, packaging and production requirements.
• Followed up order status, specifications, lead times and delivery arrangements with suppliers, and assisted with cost control and supplier evaluation.
• Worked with internal teams to ensure materials were available according to production and customer schedules.
• Served as a key point of communication for domestic and international customers, managing enquiries, order requirements, customised projects and after-sales matters.
• Represented the company at more than three international trade exhibitions each year and communicated with customers in Mandarin and English.
• Supported international customer acquisition and coordinated follow-up requirements across customers, R&D, production and management.

Bachelor of Science - Chemistry - Tunghai University