Delna Rose Anto

Detail-oriented IT Support Specialist with a demonstrated history of providing comprehensive technical assistance and troubleshooting to end-users. Proficient in Active Directory administration, Microsoft 365 management, and networking configuration. Recognized for exceptional problem-solving abilities, adaptability to new technologies, and commitment to customer satisfaction.

Customer Service Support - United Petroleum, Australia - Australia

(2024-06)

• Greeted customers warmly and took orders efficiently, creating a friendly and welcoming café experience.
• Handled POS transactions accurately, including cash and digital payments, ensuring smooth checkouts.
• Prepared and served food and beverages while maintaining high hygiene and quality standards.
• Responded to customer requests and resolved issues promptly to ensure satisfaction.
• Maintained cleanliness of the café, including counters and seating areas, to provide a comfortable environment.
• Worked closely with team members to manage busy periods and keep daily operations running smoothly.

Bachelors - Information Technology - Federation University, Australia (2024)

Diploma - Information Technology - ATMC, Australia (2021)