Dhanvir Singh

Experienced, customer-focused hospitality professional with a strong background in beer, fine wines, and spirits. Demonstrated expertise in elevating restaurant standards and delivering high-quality beverages and service over a successful 12-year career. Adept at effectively managing employees throughout the entire hiring, training, and scheduling process.

Food and Beverage Manager - Roma Explorers Inn - Roma

(2024-10 - 2026-01)

Managing all of food and beverage operation in an 89-room property.

• Stock management (ordering, stock take, product development).
• Staff management (Hiring, rostering, training, performance evaluation).
• Functions management (Conferences, weddings, wakes, boardrooms, client communications).
• POS management (Lightspeed, wiz-bang, red fox, micros).
• Budgeting and P&L management
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Selected wine, beer, and alcohol products based on customer feedback and local product availability.
• Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
• Maintained highest standards for beverage quality and service.
• Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.

Operations Manager - Emirates Leisure Group - Cairns Airport

(2023-01 - 2024-10)

Overseeing ELRA Cairns Airport's operations.

• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Supervised operations staff and keep employees compliant with company policies and procedures.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Implemented quality control systems to boost overall product consistency and reliability.
• Developed and maintained relationships with external vendors and suppliers.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Increased profit by streamlining operations.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Manage budgets effectively, consistently delivering projects on time and within financial constraints.

Restaurant General Manager - Copper Bar and Grill - Cairns, Australia

(2020-03 - 2022-12)

Managing two restaurants overall management and operations.

• Developing culinary and beverage menus with a wide selection of offerings based on seasons and customer demand.
• Heading the team at both properties on daily basis.
• Managing and supervising budgeting, stock keeping, rostering, HR, and Marketing activities.
• Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
• Resolved customer complaints involving food or beverage quality and service.
• Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
• Improved customer satisfaction by implementing innovative food and beverage menu options.
• Organized successful unique events that contributed to increased sales figures.

Restaurant Manager - Oaks Hotels & Resorts - Port Douglas, Australia

(2019-02 - 2020-02)

Managed daily operations to ensure an elevated level of efficiency, consistency, and quality in both food and service.

• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Carefully interviewed, selected, trained, and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Promoted positive atmosphere and went beyond to guarantee each customer receives exceptional food and service.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
• Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
• Correctly calculated inventory and ordered appropriate supplies.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.

F&B Supervisor/Bar Assistant Manager - Pullman Sea Temple Resort - Port Douglas, Australia

(2018-08 - 2019-01)

• Enhanced ambiance of restaurant with thoughtful decor updates, contributing to memorable dining experience.
• Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.
• Coordinated with kitchen employees and front-of-house personnel to consistently drive smooth operations.
• Enhanced team performance with regular evaluations and constructive feedback.
• Supervised daily cash managing procedures, ensuring accurate accounting records, and minimizing discrepancies.
• Streamlined operations for increased efficiency by implementing staff training programs.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Reduced instances of order errors by implementing new order management system.

F&B Internship - Ayers Rock Resort - Yulara, Australia

(2017-10 - 2018-07)

• Provided support for restaurant staff during peak hours, enhancing dining experiences for guests.
• Implemented upselling strategies that resulted in increased room revenue and overall profitability.
• Participated in employee training programs to enhance professional skills for continuous career growth within the hospitality industry.
• Assisted with event planning, ensuring successful execution of meetings and conferences.
• Supported management in implementing new policies or procedures aimed at improving operational efficiency.
• Increased repeat bookings through exceptional customer service and personalized guest interactions.
• Enhanced guest satisfaction by promptly addressing concerns and resolving issues.

Restaurant Supervisor - Darshana's Curry and Tea House - Adelaide, Australia

(2016-12 - 2017-10)

• Increased revenue by promoting restaurants through social media and local events.
• Boosted restaurant's reputation by organizing dedicated events that attracted diverse clientele.
• Streamlined kitchen operations, enabling preparation of high-quality dishes in timely manner.
• Improved team morale and reduced staff turnover by implementing comprehensive training program for new hires.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Maintained accurate records of sales, labor, and other costs.
• Evaluated employee performance, providing feedback and coaching to improve service quality.
• Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
• Organized implementation of new banners, displays, and menus.

Food and Beverage Attendant - National Wine Centre - Adelaide, Australia

(2016-04 - 2017-10)

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Maintained clean and organized restaurants to comply with hygiene and health regulations.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
• Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
• Assisted with setup and breakdown of events, banquets, and parties to comply with planning.
• Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.

MBA - Hospitality and Tourism Management - University of South Australia (2018-06)