Flora McGregor

Customer-focused professional with experience across reception, administration, sales, customer service and hospitality. Confident handling enquiries in person, by phone and email, maintaining accurate records and resolving customer issues with care. Organised, adaptable and quick to learn new systems, with a positive approach to busy team environments.

Receptionist / Customer Service at Carology (2026-08 – Present)

• Welcome customers and provide friendly, professional service as the first point of contact.
• Handle customer enquiries in person and over the phone, communicating clearly and helpfully.
• Manage day-to-day reception and administrative tasks while keeping the front desk organised.
• Support the wider team and help maintain efficient daily operations in an automotive service environment.

Waitress at Mamasaan (2026 – Present)

• Provide friendly, attentive customer service in a busy restaurant environment.
• Take orders, respond to customer requests and help create a positive dining experience.
• Work collaboratively during busy service periods while maintaining high service standards.

Customer Service Advisor at Castle Water Limited (2025-03 – 2026-05)

• Managed a high volume of customer enquiries while maintaining accuracy and professionalism.
• Investigated and resolved customer issues, working towards efficient and positive outcomes.
• Maintained accurate customer records and processed information with close attention to detail.
• Worked under pressure to meet service targets and deadlines; received multiple 5-star customer reviews.

Senior Sales & Customer Service Advisor at NFU Mutual (2021-06 – 2025-03)

• Supported customers with enquiries and provided solutions tailored to their individual needs.
• Handled sensitive customer information and maintained accurate records in line with company procedures.
• Managed administrative tasks and a busy workload while maintaining high standards of accuracy.
• Supported customers with claims and policy enquiries with empathy and professionalism.
• Helped train new colleagues and worked within a regulated industry, following compliance procedures.

Waitress at The Dalmore Inn & Restaurant (2018-04 – 2021-06)

• Delivered friendly, attentive table service in a fast-paced restaurant environment.
• Responded to customer requests efficiently and maintained high service standards.
• Supported the bar team when required and worked collaboratively to keep service running smoothly.

SVQ Level 3 in Business & Administration

Secondary Education – St John's RC Academy, Perth (2017 – 2021)