James Oliveira

IT Support Manager with over 20 years of experience in corporate hardware infrastructure, high-performance servers, and IT Asset Disposition (ITAD).

Specialist in secure data erasure using Blancco and Youwipe, managing operations for more than 3,000 devices per month and supporting global clients

Strong background in hardware diagnostics, storage systems, routers, and switches, with hands-on expertise in HP, Lenovo, IBM, Dell, and EMC servers.

Proven leadership in people management including recruitment, performance evaluation, training, and mentoring while fostering effective communication between teams and stakeholders.

Experienced in implementing continuous improvement processes and supporting international operations, including helping establish a new branch in Peru with consistent quality standards.

Certified in ISO 9001, 14001, 45001, and R2v3, and trained as an Internal Auditor.

Currently developing skills in Python and Artificial Intelligence to apply automation and data-driven innovation to IT operations.

Garantia Informática LTDA — São Paulo, Brazil

Position: IT Support Manager

Period: 2017 – Present

• Manage technical support operations, data erasure, and IT asset valuation.
• Implement Blancco and Youwipe processes ensuring compliance with NIST 800-88 and LGPD.
• Lead a technical team responsible for over 3,000 devices per month.
• Coordinate directly with corporate clients and support ISO audit processes.
• Provide expert-level diagnostics and maintenance for servers and IT infrastructure.
• Conduct on-site erasure and audit projects in Latin American client facilities (Argentina, Chile, Peru, Colombia).

  Manage server parts inventory, sourcing, and resale for enterprise clients.

Bachelor’s Degree in Information Technology (Incomplete)

(Universidade Nove de Julho – UNINOVE) São Paulo, Brazil