Samuel Hill

I am enthusiastic about leveraging my diverse skill set, including excellent customer service, technical troubleshooting, and a strong work ethic, to contribute positively to a work environment.

KFC November 2022 to present

Position - Team Member

• Provided excellent customer service by taking orders, assisting customers at the counter or drive-thru, and addressing customer inquiries or concerns.
• Prepared food items such as chicken and sides whilst adhering to all food safety regulations and KFC's policies and procedures.
• Assembled and packaged customer orders accurately and efficiently ensuring adherence to quality standards.
• Maintained a clean and organised work environment by following proper sanitation and hygiene procedures.
• Handled cash and processed transactions accurately at the cash register.
• Collaborated with other team members to ensure smooth operations and provide a positive work environment.
• Learned from more experienced staff and participated in training programs to improve skills.
• Efficiently managed time to ensure orders are prepared and served in a timely manner, especially during busy periods.
• Suggested additional items or promotions to customers to increase sales and enhance their dining experience.

Position - Volunteer Help Desk Technician

• Responded to and resolved technical issues and inquiries from students, teachers, and staff.
• Assisted users in setting up and configuring their laptops and tablets, to access the school's network and resources.
• Helped users reset or recover their login credentials, such as usernames and passwords, to ensure they can access school systems and online resources.
• Assisted in the installation of software updates, security patches, and system upgrades to ensure the school's IT infrastructure remains current and secure.
• Handled and escalated technical issues that could not be resolved at the help desk level, and coordinated with IT specialists as needed.
• Delivered excellent customer service by being responsive, patient, and helpful when dealing with users who may have varying levels of technical expertise.
• Developed strong problem-solving skills to diagnose and resolve technical issues effectively, often under time constraints.

• Senior certificate, Faith Distance Education, October 2023
• Certificate II in Information, Digital Media and Technology
• Certificate III in Entrepreneurship and New Business
• Certificate III in Information Technology
• Certificate II in Community Services