Nami Tahmasebi

Senior Customer Service Manager

Talent

Beecroft, Hornsby ShireMember since 14 August 2024

Hire this person

Send a job offer directly to this candidate

About

Led Samsung Gulf Electronics' Service Department, my tenure has been marked by a steadfast commitment to excellence in customer service and strategic client management. The skills honed in tender management, cost estimation, and public relations during my time as Program Management Office Manager at SAFF Offshore Industries have been instrumental in driving process improvements and nurturing pivotal relationships.

With a strong foundation in business and agile practices, my approach integrates business analysis with proactive account management to optimize service delivery. Empowered by PMI certifications, our team has excelled in delivering superior service experiences, reflecting my dedication to continuous improvement and the pursuit of innovative solutions in a dynamic, customer-focused environment.

Experience

Head of Department, Customer Service Team

Samsung Gulf Electronics FZE | Jun 2017 – Mar 2024

Managed end-to-end operations of the Service Department, consistently achieving and exceeding customer service KPIs across various consumer electronic products.
Led and motivated a team of 14 service technicians, consistently meeting performance expectations and delivering high-quality service across various brands.
Conducted regular performance reviews, provided constructive feedback, and identified opportunities for skill development, aligning with the leadership responsibilities of the HVAC Service Manager role.
Maximized operational efficiency by implementing streamlined processes, identifying areas for improvement, and ensuring timely submission of reports and documentation.
Managed the delivery of new products to client sites, ensuring the service team was adequately prepared for commissioning and maintenance activities.
Provided on-site support during large-scale service activities, proactively resolving issues and maintaining high service standards.

PMO Manager/International Relations Manager

SAFF Offshore Industries | Aug 2015 – Jun 2017

Implemented PMBoK Project Management Standards, managing project policies, procedures, and documentation.
Developed project management procedures and provided oversight and training to project teams.
Managed international relations, further honing stakeholder management skills.

NSW Regional Service Manager (RSM)

Samsung Electronics Australia | Apr 2010 – Jul 2015

Supervised regional service operations, conducted compliance audits, and streamlined service procedures to enhance efficiency and service quality.
Managed relationships with service partners, ensuring seamless integration between project and service delivery.
Stepped in to resolve complex technical issues and provided hands-on support to the team during peak workloads.

Airconditioning Technical Service Manager

Samsung Electronics Tehran Office | Sep 2006 – Apr 2010

Managed quality issues and coordinated technical support for consumer electronics product range.
Implemented global and regional customer service strategies to ensure products met customer expectations.
Led service partners across multiple disciplines (parts operation, service center operation, technical operation, service operation, and customer satisfaction).
Managed commercial air conditioner B2B service for product engineering till maintenance, arranging on-site survey, managed expert troubleshooting and regular technical training.