Paul Coli

Dynamic and versatile hospitality professional with extensive experience as a Restaurant and Assistant Manager, recognised for elevating guest satisfaction and driving operational efficiency. Skilled in team leadership, workflow optimisation, and cost control, with a strong focus on service excellence and profitability. Adept at thriving in fast-paced environments and achieving business objectives through effective management, customer engagement, and strategic decision-making.

Assistant Manager at Café L'Aqua El Greco (2004-10 – 2010-04)

• Expanded the corporate client base, contributing to significant revenue growth.
• Recruited, trained, and supervised front- and back-of-house staff including chefs, servers, and bartenders.
• Developed and managed staff rosters to ensure smooth daily operations.
• Conducted performance reviews and handled disciplinary procedures.
• Ensured compliance with OH&S regulations and hospitality operational standards.
• Managed inventory and stock control, reducing waste and improving cost efficiency.
• Negotiated and oversaw catering contracts for corporate and private events.

Insurance Agent Support Assistant at Tilia Bianca Nominees Pty Ltd (2011-05 – 2016-10)

• Delivered prompt customer service via phone, email, and in-person enquiries.
• Assisted in preparing documentation for underwriting and claims processing.
• Coordinated appointments and maintained communication between clients and insurance agents.
• Updated and maintained accurate client data within CRM and policy management systems.

Primary Carer for Elderly Relatives at Self-Managed (2016-12 – 2023-10)

• Provided full-time medical, physical, and emotional support to elderly family members.
• Coordinated healthcare appointments and managed medication schedules.
• Oversaw household administration, budgeting, and financial organisation.
• Developed strong organisational, empathy, and problem-solving skills.

Associate Diploma in Business (Marketing) – NMIT Greensborough

– Assumption College

– Ivanhoe Grammar School