Sienna Moukachar

Motivated and reliable young professional with experience in hospitality, retail, and customer service. Demonstrates strong communication skills, a positive attitude, and the ability to work effectively in fast-paced environments, both autonomously and as part of a team. Known for being adaptable, well-presented, and committed to delivering excellent customer experiences.

Manager at AUGUSTUS GELATERY (2025-03 – 2026-05)

• Oversee daily store operations, staff coordination, and workflow efficiency.
• Deliver high-quality customer service and resolve escalated issues.
• Recruit, onboard, train, and develop team members.
• Manage staff performance, including corrective actions when required.
• Publish weekly rosters and approve hours for payroll.
• Process weekly payroll accurately and on schedule.
• Manage stock levels and complete weekly ordering for gelato, hot desserts, and ancillary items.
• Conduct fortnightly head office compliance checks and maintain required standards.
• Ensure adherence to food safety, hygiene, and workplace policies.
• Manage cash management, banking, and end-of-day reconciliation.
• Lead weekly deep-cleaning tasks, including gelato cabinets, trays, and food-handling areas.
• Maintain a clean, organised, and welcoming store environment.

Team Member at AUGUSTUS GELATERY (2023-01 – 2025-02)

• Serve customers, take orders, and provide friendly, efficient service.
• Scoop and prepare ice cream, desserts, and toppings to brand standards.
• Operate POS systems, handle cash, and process EFTPOS transactions.
• Maintain cleanliness of counters, equipment, and dining areas.
• Restock cones, cups, and supplies throughout shifts.
• Assist with opening and closing tasks, including cleaning and setup.
• Follow food safety, hygiene, and allergen-handling procedures.
• Support team members during busy periods to ensure smooth service.

Sales Assistant at DISSH (2024-03 – 2025-09)

• Provided personalised styling advice and supported customers with product selection.
• Delivered high-level customer service in a fast-paced retail environment.
• Processed sales transactions accurately using POS and EFTPOS systems.
• Maintained store presentation, including merchandising, folding, and stock displays.
• Replenished stock on the floor and assisted with back-of-house organisation.
• Met sales targets through product knowledge and initiative-taking customer engagement.
• Managed online order pickups, exchanges, and returns in line with store policy.
• Supported opening and closing procedures, including cleaning and cash handling.

Team Member at THE WICKED TOMATO (2021-01 – 2023-11)

• Prepared and assembled food orders to quality and safety standards.
• Answered customer phone calls and managed order enquiries.
• Processed Uber Eats and online delivery orders efficiently.
• Performed dishwashing, cleaning, and general store upkeep to maintain hygiene standards.
• Assisted with food prep, ingredient rotation, and maintaining stock levels during service.
• Supported smooth kitchen and front-of-house operations during busy periods.

Bachelor in Psychology – Monash University (2026)

VSC – Mentone Girls College (2025)