Goutam Mondal

Administrative & Security Professional

Dhaka, Dhaka0সদস্যতা শুরু হয়েছে ১১ মে, ২০২৩

Customer serviceCommunication

সম্পর্কে

A motivated administered professional seeking a position in a challenging environment for almost 16 years' experience successfully providing administrative & security coordinator, Manager, AGM and secretarial support to the whole operational department and also, I have 2 years Sale manager experiences to assist any company work. Proficient in a range of computer application. Well-developed communication and customer service skills.

Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem solver, who get the job done.

অভিজ্ঞতা

Deputy Manager - Euro Vigil Pvt Ltd - House – 04, Block – J, Road – 2, Baridhara, Dhaka

(2024-04)

Department: Operation

Provided the range of secretarial and administrative support to the Human Resource and administrative manager with 100 Client's. Like – Dhaka club, Uttara Royal club and Nitol Niloy Group Head office etc.
Responsibilities include staffing benefits and compensation administration, training and development, payroll, employee relations matter dealing.
Good relation with local police station, Fire station and other legal offices.
Deal with employee and Management questions and request.
Prepare wide range of communication, reports, and documents at English and Bangla.
Schedule and co-ordinate meetings, appointments, events as per Management decision.
Prepare and distribute minutes of meetings
Co-ordinate and follow up on interviews
Liaise with management, candidates, and external providers
Source and collate employee data
Manage customer requests for information.
New site survey, Like – Rick assessment, Fire assessment.

Head of Area / Coordinator - Securex pvt ltd - House – 10, Block – B, Road – 1, Niketon, Gulshan-1

(2020-08 - 2024-03)

Department: Operation

Security Project Manager - Payra Power Plant (Contractual) - Payra Power Plant, Potuakhali, Bangladesh

(2019-11 - 2020-07)

Department: corporate Security

Prepare duty rosters and Supervise, Control & Monitor Security staff are in right order and perform their duties as per requirement.
Protection of People, property & Information and develop the Security, Fire & Safety management system in all area setting by Layout and following & keeping proper documents with policy & procedure.
Maintain and keeping the records of materials in and out (Gate Pass)
PA system Setting. Access Control (Employee, Staff) Setting and Information put in system by Software. IDS, Motion Alarm and Control Panel System, Setting and Operating.
CCTV Setting and Installed by IP Segments System and Monitoring CCTV & Observation.
Conducted regular training on Fire Evacuation Drills, safety and other training to all workers & employee enhance Knowledge and awareness. Knowledge of Motion alarm.
Maintain all Security related compliance records and register on regular basis.
Regular Inspection of all firefighting equipment's such as Fire Extinguisher, Hose Reel, Alarm System, First Aid Box, Control Panel in right places & Emergency Exit and Assembly Point, Properly update to the superior (HR, Admin & Compliance Dept.). Hazard Identification and Risk Assessment. Follow the SOP Procedures, Rules and Regulation.
Leadership, hardworking and ability to work in a team environment.
And any other work assigned by the Management.
Maintaining and updating customer databases.
Dealing good relationship with Customer and client.
Ensuring and arranging all kind of logistical support for the Manager
Arranging and coordinating appointments & meetings with various external people.
Visit different organization, place for creating new clients.

Safety & Security Manager - Qatar Visa & Medical Center (QVC & QMC) under SQ services LTD - Rupayan Center, 11th Floor, Bangla motor, Dhaka, Bangladesh

(2018-11 - 2019-10)

Department: corporate Security. Contractual position

Guard force management at Visa Application Center (VAC) & Medical Center & Crowd control in & outside the VAC.
Recommend Countermeasures to ensure security of people, assets and processes in regular consultations with Operations teams
Ensure life safety of all inside VAC and institute loss prevention measures to prevent incidents/accidents
Ensure all critical service levels are met and contractual obligations compiled to, with deviations reported through incident report framework
Conduct awareness training among all employees, contractors and vendors
Maintain logs of all Requirement fulfilment for VAC and send MIS
Conduct investigations as mandated
Collaborate in implementing security policies and data protection laws in business
Operational Risk Assessment of proposed Biomet Centre
Offer risk rating of country, region & location and recommend countermeasures to ensure security of people, assets and processes in regular consultations with Operations teams.
Liaise with Govt. authorities.
Ensure all critical service levels are met & contractual obligations complied to, with deviations reported through incident report framework.
Assist Operations and HR in corporate governance
Send MIS on performance indicators
Conduct investigations as mandated by Head of Security
Review incident reports and take corrective actions.

Inspection / Operation Manager - Sentry Security Services PVT LTD - Dhaka, Bangladesh

(2017-09 - 2018-10)

Department: Inspection / HRD

Responsibilities include staffing benefits and compensation administration, training and development, payroll, employee relations matter dealing.
Handel all incoming correspondence.
Deal with employee questions and request.
Prepare wide range of communication, reports, and documents.
Schedule and co-ordinate meetings, appointments, events.
Prepare and distribute minutes of meetings
Co-ordinate and follow up on interviews
Liaise with management, candidates, and external providers
Source and collate employee data
Manage customer requests for information

Assistant Operation Manager - Aman PVT LTD (APL) - Banani-2, Dhaka, Bangladesh

(2014-10 - 2017-07)

Department: Operation

Administration Coordinator - First Security Groups LLC, Dubai, UAE - Dubai, UAE

(2009-07 - 2014-05)

Department: Administration

Provided the range of secretarial and administrative support to the Human Resource and administrative manager with 7000 employees.
Responsibilities include staffing benefits and compensation administration, training and development, payroll, employee relations matter dealing.
Handel all incoming correspondence.
Deal with employee questions and request.
Prepare wide range of communication, reports, and documents
Schedule and co-ordinate meetings, appointments, events
Prepare and distribute minutes of meetings
Co-ordinate and follow up on interviews
Liaise with management, candidates, and external providers
Source and collate employee data
Manage customer requests for information.

Operation Coordinator - Group4Securicor, Dubai, UAE - Dubai, UAE

(2007-07 - 2009-06)

Department: Human Resources/ Admin Operation

Provided the range of secretarial and administrative support to the Human Resource and administrative manager with 10000 employees
Hand all incoming correspondence
Deal with employee questions and request
Prepare wide range of communication, reports, and documents
Schedule and co-ordinate meetings, appointments, events
Prepare and distribute minutes of meetings
Co-ordinate and follow up on interviews
Liaise with management, candidates, and external providers
Source and collate employee data
Manage customer requests for information

Sales Support Manager (Part-Time) - Gift Village Discount Centre LLC - Salahudin Road, Deira Dubai UAE

(2010-08 - 2012-06)

Part-time position, 5:00pm to 11:00pm

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
Maintain an awareness of all promotions and Advertisements.
Assist in processing and replenishing merchandise and monitoring floor stock.
Aid customers in locating merchandise.
Assist in completing price changes within the department.