Mahmud H Khansur

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness added responsibilities to meet team goals.

Skills

• Technical issues analysis
• Desktop support
• Network diagnostics
• Staff education and training
• Support scenario generation
• Customer service expert
• Technical Support
• Technical documents comprehension
• Wide-area Networks
• Ticket support system management
• Complaint resolution

IT TECHNICAL SUPPORT REPRESENTATIVE FLYON VIC, Melbourne, Australia

• Resolved diverse range of technical issues across multiple systems and applications for customers and end various time zones.
• Resolved system, hardware and telephone issues within hours,

improving efficiency among departments.

• Collaborated with colleagues in both domestic and international support facilities.
• Translated complex technical issues into digestible language for non-technical users.
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Activated accounts for clients interested in new services. •

Provided support for networking protocols and characteristics.

• Monitored systems in operation and input commands to troubleshoot areas.
• Submitted service tickets for equipment maintenance requests.
• Managed high levels of call flow and responded to technical support needs.

Bachelor of Networking

Computer Networking And Telecommunications Melbourne Institute of Technology- Melbourne, Australia