Nafisa Anjum

AI product specialist with 4+ years of experience spanning AI evaluation, technical support, and product operations. I bridge the gap between AI capabilities and real-world usability helping users get value from AI tools while identifying patterns that improve product quality. My background combines hands-on RLHF work (evaluating LLMs at production scale), technical support delivery and product building (understanding how AI tools should work from both the user and builder perspective).

I see every support interaction as a signal that can make the product better.

AI Data Annotator & LLM Evaluator - RWS Group - Remote - Contractual

(2025-09)

• RLHF pipeline contributor: scored LLM prompt-response pairs for accuracy, instruction-following, and alignment across text, image, audio, and video modalities
• Completed 3+ multimodal contracts at production scale; designed evaluation rubrics adopted across the annotation team
• Identified systematic model failure patterns and documented findings for quality improvement zero escalations in 8+ months

Android Developer & She Squad Leader - bdapps / Robi - Bangladesh

(2023-05)

• Ranked 7th nationwide among She Squad Leaders across Bangladesh; received recognition, award, and certification from bdapps powered by Robi for leadership and community impact
• Led and coordinated female developer communities focused on app monetization, revenue generation, and increasing women's participation in technology
• Mentored 20+ aspiring developers through She Squad initiatives, workshops, university programs, and community sessions

Operations Specialist - ASAP Tickets (ITA) - Remote, Delaware, USA

(2024-04 - 2024-08)

• Managed 100+ client accounts across CRM and CMS platforms; maintained a 4.7/5 satisfaction rating at high volume
• Tracked support metrics and identified patterns that informed product improvement recommendations

Technical Support Lead & Infrastructure Manager - Vision Cables - Remote, NY, USA

(2020-05 - 2023-10)

• Managed IPTV server operations, monitored live channel availability, and maintained working stream links across multiple channel systems
• Tracked channel performance, updated operational sheets/logs, and ensured stable service continuity for clients
• Diagnosed and resolved technical issues reported by users, including connectivity, playback, and streaming-related problems
• Provided technical support and troubleshooting assistance for IPTV clients and internal operations

B.Sc. - Computer Science & Engineering - Northern University of Business and Technology, Khulna (2026-05)