Saiful Islam

Executive, Technology division - HRC TECHNOLOGY LIMITED, GETCO GROUP

(2025-07)

Monitor network devices, links, and services to ensure maximum uptime and service availability.
Perform first-level troubleshooting, fault identification, issue escalation, and coordination with internal technical teams for quick resolution.
Maintain accurate operational data, configurations, IP information, and service mapping in OSS/BSS and network monitoring systems.
Monitor alarms, network performance, bandwidth utilization, and service quality to ensure SLA.
Prepare daily, weekly, and monthly operational reports, outage reports, and deployment update.
Provide remote and on-site support for deployment, troubleshooting, maintenance, and coordination activities when required
Maintain communication with customers, field teams, and stakeholders regarding network incidents, scheduled maintenance, and service updates

Executive, TSE - SPECTRA INTERNATIONAL LIMITED

(2023-11 - 2025-06)

Provided technical support for desktops, laptops, printers, and other IT equipment.
Installed, configured, and maintained Windows operating systems and business applications.
Diagnosed and resolved hardware, software, and network-related issues.
Managed user accounts, email accounts, and access permissions.
Configured and maintained LAN/WAN networks, Wi-Fi, routers, switches, and firewalls.
Monitored network performance and ensured maximum system availability.
Installed and maintained CCTV systems, biometric attendance devices, and IP phones.
Performed routine system backups, software updates, and security patch management.
Managed antivirus solutions and implemented IT security best practices.
Maintained IT asset inventory and prepared hardware/software documentation.

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