Saiful Islam

Motivated IT Support Engineer with experience in network monitoring, troubleshooting, and technical support. Seeking a challenging position where I can apply my networking and IT support skills to ensure smooth operations, system reliability, and excellent service delivery.

Executive, Technology division - HRC TECHNOLOGY LIMITED, GETCO GROUP

(2025-07)

• Monitor network devices, links, and services to ensure maximum uptime and service availability.
• Perform first-level troubleshooting, fault identification, issue escalation, and coordination with internal technical teams for quick resolution.
• Maintain accurate operational data, configurations, IP information, and service mapping in OSS/BSS and network monitoring systems.
• Monitor alarms, network performance, bandwidth utilization, and service quality to ensure SLA.
• Prepare daily, weekly, and monthly operational reports, outage reports, and deployment update.
• Provide remote and on-site support for deployment, troubleshooting, maintenance, and coordination activities when required
• Maintain communication with customers, field teams, and stakeholders regarding network incidents, scheduled maintenance, and service updates

Executive, TSE - SPECTRA INTERNATIONAL LIMITED

(2023-11 - 2025-06)

• Provided technical support for desktops, laptops, printers, and other IT equipment.
• Installed, configured, and maintained Windows operating systems and business applications.
• Diagnosed and resolved hardware, software, and network-related issues.
• Managed user accounts, email accounts, and access permissions.
• Configured and maintained LAN/WAN networks, Wi-Fi, routers, switches, and firewalls.
• Monitored network performance and ensured maximum system availability.
• Installed and maintained CCTV systems, biometric attendance devices, and IP phones.
• Performed routine system backups, software updates, and security patch management.
• Managed antivirus solutions and implemented IT security best practices.
• Maintained IT asset inventory and prepared hardware/software documentation.

Bachelor - Electronics And Telecommunication Engineering (ETE) - CHITTAGONG UNIVERSITY OF ENGINEERING AND TECHNOLOGY (CUET) (2017-02 - 2022-06)

Higher Secondary School Certificate - Science - BAF SHAHEEN COLLEGE DHAKA (2014-06 - 2016-06)