Wasiul Adib

Computer Operator / IT Support seeking to join, with hands-on experience in PC assembly, software installation, and day-to-day technical support, along with providing customer support via phone, email, chat, and remote access. Comfortable monitoring network devices, handling customer complaints, and attending incoming support calls. Comfortable working with Windows systems and Linux Bash for file management and basic command-line tasks. Familiar with BIOS/UEFI settings, system boot processes, and troubleshooting common hardware, software, and connectivity issues. Able to support users and quickly learn new tools as required.

Hardware and Software Support | NOV 2024-Present Freelance

• Operated and maintained desktop computer systems for daily use 
• Assembled PCs and ensured proper hardware configuration Installed, updated, and configured operating systems and software 
• Performed basic hardware and software troubleshooting 
• Assisted users with system, file, and application issues 
• Checked BIOS/UEFI settings and supported system boot processes 
• Used Windows Command Line and Linux Bash for basic system tasks Ensured systems were organized, functional, and ready for use 

•  Conducted spoken English practice sessions 
• Helped students improve pronunciation and confidence 
• Prepared basic speaking exercises and feedback

Scholarshome | 2023 Higher Secondary Certificate (HSC) GPA: 4.5/5.00 Science

Scholarshome | 2021 Secondary School Certificate (SSC) GPA: 4.80/5.00 Science

CERTIFICATES

Google IT Support Professional Certificate | Present Coursera

• Computer architecture 
• Fundamental BIOS and UEFI fundamentals 
• PC assembly and booting process 
• OS kernel fundamentals