Alvaro Panzo

Endpoint Engineer with 4+ years delivering L2 support across EMEA in a regulated global enterprise. Specialised in Microsoft 365, Intune, Autopilot, and device lifecycle management. Available for freelance/contract roles as Endpoint, Modern Workplace, or Intune Engineer.

Freelance IT support engineer - Johnson & Johnson - Diegem, Belgium

(2022-05)

• Deliver L2 endpoint support for enterprise EMEA users via ServiceNow, maintaining strict SLA compliance
• Manage full device lifecycle — Autopilot enrolment, imaging, onboarding/offboarding, and hardware refresh
• Resolve Intune policy conflicts and provide VIP incident handling, escalating complex issues to L3 teams

Customer support agent - Alpha credit - Brussels, Belgium

(2013-07 - 2021-03)

• Handled high-volume customer inquiries across phone, email, and chat for credit, loan, and insurance products