Mohamed Abdulle
Workplace & Desktop Support Engineer | System Engineer | M365 | Intune | Autopilot | Entra ID (Azure AD) | Active Directory
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Over
All-round IT professional with 8+ years of experience in servicedesk, workplace management and system administration. Strong in modern workplaces, Microsoft 365, Intune/Autopilot, AD/Entra ID, ServiceNow and network troubleshooting. Customer-oriented, hands-on and used to making quick impact in complex IT environments.
Ervaring
IT Migration Specialist - Willem van Oranje Schools
(2026-05 - 2026-06)
- Laptop deployments (Intune/Autopilot), intake & handover.
- User support during migration to new systems.
- Device setup, data transfer and workplace configuration.
- Preparing planning and work instructions
Desktop Support Engineer - Hitachi - Rotterdam
(2025-04)
- 2nd/3rd line support via ServiceNow and direct end-user support.
- Onboarding, workplace setup and configuration of laptops, docks and peripherals.
- Microsoft 365 support, asset lifecycle, licenses and network troubleshooting.
Windows 11 Deployment Engineer - NWO - The Hague
(2025-05 - 2025-07)
- Migration from Windows 10 to Windows 11 via Intune and Autopilot.
- Hardware distribution, registration and guidance of users during the migration.
Senior Workplace Administrator - NS - Utrecht
(2024-11 - 2025-04)
- Windows 11 and Intune migrations, AD/Entra ID management and Microsoft 365 support.
- Network patching, printer management, asset management and ServiceNow CMDB activities.
IT System Administrator - Gate Terminal - Rotterdam
(2024-01 - 2024-11)
- Management of Windows Server, AD, Azure/Entra ID, VMware, Citrix and SCCM.
- Monitoring, backup management, software deployments and coordination with stakeholders.
Senior Workplace Administrator - Stedin
(2022-12 - 2024-01)
- Workplace management for Windows 10/11, Intune, Exchange and AD/Entra ID.
- TopDesk/ServiceNow, documentation and onsite network support.
Service Desk / Workplace Administrator - Albeda College - Rotterdam
(2021-02 - 2022-10)
- 1st/2nd line support for Windows/macOS, Intune and Microsoft 365.
- Workplace setup, printer management and asset/lifecycle management.
ICT Support - TPEX - Amsterdam
(2020 - 2021)
- Hardware/software support, Microsoft 365 app support and network patching.
Workplace Administrator - Fusernet - Utrecht
(2018-11 - 2019-08)
- Workplace setup, installations, relocations, cabling and printer management.
Internships - Various companies - Rotterdam
(2016 - 2018)
- IT support, installations, account management, software updates and user support.
Opleiding
Bachelor - ICT System Management - Rotterdam University of Applied Sciences (2025)
HBO - Computer Science (2023 - 2025)
MBO 4 - System & Device Expert (2019 - 2022)
MBO - ICT level 3 (2016 - 2018)
MBO-2 - Health & Care (2014 - 2015)
MBO-1 - General Foundation Programme (2012 - 2013)
