Technical Account Manager Team Lead Analyst
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Managing the Database the Corporate Team members to ensure that the client’s data is always perfect. Ensuring that the Garnishee/Maintenance orders gets paid and reach the clients on time as specified by the court. Build import files to pull into the Database to update to the months payments. Meeting new clients and assisting them with information on data requires from them to load them on our system. Managing a team of Garnishee
Administrators as acting team lead during the absence of an Operations Manager.
Pulling payment schedules to send the client. Creating monthly reports to send to clients showing the progress on the dept. of their staff. Approving leave and Managing KRA’s
Manage escalations from clients.
upporting and maintaining the Sybrin customised software on customer’s production environments. Responsibilities involve configuration, support,troubleshooting, upgrades,
application installation and assisting development teams with application issues.
Designing, developing, testing, and documenting new applications or improving existing ones Conducting user research, audits of current processes, and other analyses to identify opportunities for improvement Troubleshooting problems with existing applications or developing new applications based on client needs Escalation procedures,
promptly resolving calls as 1st line support. Maintaining the log and advising customers of actions taken. Execute all levels of testing (System, Integration, and Regression) Detect and track software defects and inconsistencies
Problem-solving abilities
Self-motivation
Dynamic, performance-driven professional with over 15 years of proven experience in customer technical support, service delivery, planning, marketing and sales. Enthusiastic team player, self-motivated with excellent customer service skills. Outstanding interpersonal, motivational and presentation skills. Aiming to always achieve objectives with dedication, integrity and trust.
Computer Literacy Processing and Logic
Engineering Relational Database Modeling and Design MS SQL Server Java
