Bilingual customer service and relations specialist 4 years of experience
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Bilingual Cold Calling Specialist with 4+ years of experience in high-volume outbound prospecting and skip tracing. Expert in overcoming objections and strategic CRM management to convert cold leads into qualified opportunities. Focused on building immediate rapport and maximizing conversion rates for international markets.
Solid experience in active prospecting within the real estate sector, utilizing assertive communication techniques and objection handling to convert cold leads into real business opportunities.
Bilingual Customer Service Specialist (Cold and Warm Calling) at IRG Corporation, Florida/USA Company (2022-01 – Present)
Solid experience in active prospecting within the real estate sector, utilizing assertive communication techniques and objection handling to convert cold leads into real business opportunities. Direct involvement in identifying client profiles and database management, ensuring agile and personalized service that increases booking rates and interest in the property portfolio.
Operations Coordinator at Streamline Data Solutions (2023-01 – Present)
Responsible for strategic coordination and workflow structuring, leading and training a team of 3 in database management and operational intelligence. Directly involved in standardizing initial service processes and administrative support, ensuring efficiency in lead qualification and high-standard delivery for industry partners.
Receptionist and Administrative Assistant at U.E Colegio Tamanaco (2018-01 – 2019-01)
Managed student enrollments and provided consultative support to parents, resolving inquiries with detailed service information. Oversee cash flow and payment records for monthly tuition with a focus on data accuracy and organization.
Bachelor of Computer Science in Computer Science – IUTIRLA — Rodolfo Loero Arismendi Industrial Technology University Institute (2014-01 – 2019-01)
