Bonga Nhlapo

Customer-focused Retail Assistant with 2 years of experience in retail operations, POS systems, cash handling, customer service, sales, stock management and merchandising. Experienced in serving high volumes of customers, processing different payment methods, reconciling cash accurately, meeting sales targets and using product knowledge to support purchasing decisions. Reliable, team-oriented and committed to maintaining excellent customer satisfaction and professional store standards.

Shop Attendant at Purple Onion Deli (2024-11 – Present)

• Provided customer service to 80+ customers per shift, responding to enquiries and maintaining high customer satisfaction.
• Operated POS systems for cash, card and mobile payments, maintaining 0 cash discrepancies over a 3-month period.
• Completed daily cash reconciliation and prepared bank deposits with 100% accuracy.
• Supported daily and monthly sales targets through upselling, product recommendations and customer-focused service.
• Managed stock rotation and shelf replenishment while maintaining store cleanliness and health and safety standards.

Art Salesperson at Blou Donki Art Gallery (2024-11 – Present)

• Consulted with customers to understand their preferences and match them with suitable artwork.
• Explained information about artists, techniques and artwork value to support informed purchasing decisions.
• Assisted with visual merchandising and promotional campaigns designed to increase foot traffic and sales.
• Built long-term customer relationships that contributed to repeat business and customer referrals.

National Senior Certificate in NSC – Ntsu Secondary School (2020)