Daniel Silva

Remote Customer Support Specialist with experience in sales, client communication, and digital tools. Passionate about technology, problem-solving, and international opportunities.

Wine Sales Assistant - Shibata Supermercados

(2024-01 - 2025-01)

• Provided personalized customer service, offering wine recommendations and food pairing suggestions to create unique and satisfying experiences.
• Organized and restocked national and imported wine labels, ensuring attractive product displays and easy customer access.
• Assisted in wine tasting events, helping with preparation and customer engagement.
• Maintained a clean and organized sales environment to ensure a pleasant shopping experience.
• Stayed updated on industry trends, wine harvests, and gastronomy pairings to provide high-quality customer service.

Customer Service & Sales Backoffice Representative - Atento Brasil S.A

(2019-01 - 2021-01)

• Conducted sales activities with a strategic and results-oriented approach, consistently meeting goals.
• Developed persuasive proposals and effective communication strategies to convert opportunities into successful sales.
• Delivered high-quality after-sales support, strengthening customer relationships and satisfaction.
• Provided efficient support for customer inquiries and requests through receptive service channels.
• Solved customer issues proactively, contributing to high customer retention rates.

Library Assistant Intern - Etec - Escola Técnica Estadual de São Paulo

(2015-01 - 2016-01)

• Organized and maintained the library environment, creating a welcoming and productive study space.
• Managed inventory control for books and library assets.
• Assisted students and staff with locating materials and using library resources.
• Supported administrative documentation and customer service processes efficiently.

High School Diploma - Maria Luiza de Guimarães Medeiros School