Fabian Marin

Trilingual Customer Experience Specialist with a solid background in international insurance support and high-complexity support troubleshooting. Expert in managing global user demands in English, Portuguese, and Spanish, with a focus on optimizing CSAT and efficiency metrics. Recently certified in Inbound Sales and Google Workspace, I combine empathetic communication with strategic problem-solving to deliver excellence in fast-paced, multicultural environments

Bilingual Interaction Expert II – Google Ads Customer Support at TELEPERFORMANCE (2025-01 – Present)

• Provided specialized multi-product support focused on the Google Ads marketing platform.
• Resolved technical and strategic issues to optimize digital marketing tools.
• Delivered high-complexity bilingual support following strict internal protocols and key metrics.

Insurance Customer Service at TECONTACTO, CA (2023-01 – 2025-01)

• Managed trilingual communication flows to resolve inquiries regarding policy management and claim procedures.
• Delivered high-level customer service by clarifying complex insurance processes and international health plan coverages.
• Facilitated the sales cycle by providing expert support to clients, focusing on service acquisition and conversion.
• Consistently met high productivity targets and adhered to technical communication scripts in a fast-paced environment.

Administrative Assistant (Apprentice) – Tax Department at UNIFLEX GROUP (2025-01 – 2025-07)

Provided administrative and direct support to the tax department.

• Managed document organization and monitored internal workflows.

HIGH SCHOOL DIPLOMA – U.E.N. San Mateo (2016-01 – 2020-01)

ELEMENTARY SCHOOL – Nuestra Señora de Belén School (2016-01)

INTERMEDIATE MICROSOFT OFFICE COURSE in Excel, Word, PowerPoint, and Publisher – Superatec Institute

BASICS ON WEBSITE CREATION WITH HTML, AND JAVASCRIPT in Web Development (HTML, CSS, and JavaScript) – Fundação Bradesco