Danielle Quandt

Large experience making sure that services are being seamlessly delivered to the clients. In charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. Easily identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.

Passionate about delivering end-to-end customer-driven solutions. Skilled and empathetic leader with strong background in multicultural environments and large teams. Dynamics 365, Machine learning, database, SQL, C#, QA and Big Data experience.

Focused and knowledgeable IT professional offering excellent problem-solving skills, natural leadership talent and project management expertise developed over 20 years of experience. History of smoothly achieving project milestones by overseeing each stage and coordinating resources necessary to meet every target.

SENIOR SCRUM MASTER at Nava Technology (2022-01 – Present)

• Educate stakeholders on scrum processes, including product refinement and backlog management, resulting in clear system requirements and improved progress transparency.
• Maintain performance metrics and data that highlight development progress, product quality and output value to stakeholders during review meetings.
• Guide and coach scrum teams to achieve higher agile maturity levels at sustainable and comfortable pace through building cohesive teams and open communication frameworks.
• Monitor the creation of a pipeline for deploy automation
• Evaluate deliverables to verify compliance with quality standards, security protocols and client requirements.
• Monitor the applications and adjuste project deadlines, milestones and budget allocations.
• Establish and enforce the best coding practices, code quality and deployment quality.

SENIOR PROJECT MANAGER at Bizapp - CRM Solutions (2018-05 – 2022-01)

• Reviewed Dynamics 365 project documentation to identify and proactively correct quality, deliverable, or timeline issues.
• Coordinated and monitored pricing, documentation and technical performance for each project.
• Developed team plans and handled client relations to keep projects on-track.
• Implented the QA area and trained professionals in unitary tests
• Maintained awareness of potential interdependencies between projects and worked proactively to mitigate impacts.
• Interviewed technical team members in detail to gain understanding product technology and development methods.
• Checked in regularly to assess project progress and conformance with design, budget and schedule targets.
• Used integrated project team approach to work well with designers, contractors and governing agencies.
• Identified budget issues and resolved discrepancies.
• Coordinated and designated work tasks among team members.
• Served as first point of contact for clients, answering questions and explaining strategies.
• Held negotiations with stakeholders and suppliers for resources.
• Conferred with project personnel to identify and resolve problems.

MICROSOFT DYNAMICS CRM CONSULTANT at Avanade (2017-10 – 2018-05)

• Led requirements-gathering sessions with business and technical stakeholders to distill business and technical requirements, set priorities and define key performance indicators.
• Recommended new metrics, techniques and strategies to improve current sales and operations key performance indicators and standardized data and report consumption across customer groups.
• Analyzed business processes and functional requirements and developed business cases in support of process change projects.
• Identified opportunities for improvement by streamlining processes, reducing costs or realigning strategies to better capture available opportunities.
• Obtained foundational knowledge of specialized job functions, industry practices and standards to help create actionable recommendations.
• Applied analytical tools and methods to inform business decision-making processes.
• Designed technical documentation to guide the accurate development of new intelligence gathering and reporting solutions.
• Collaborated with business users and subject-matter experts to establish technical vision and analysis for business usability and performance requirements.

ENGLISH TEACHER at Exclusive Idioms (2015-12 – 2017-03)

• Lectured on selected texts and discussed underlying themes to encourage critical thinking.
• Researched and selected relevant texts to illustrate core class topics and themes.
• Incorporated mixed media to explore visual and auditory representations of studied literature.
• Supported lesson plans with unique and engaging instructional videos, activities and discussions.

PROJECT QUALITY CONTROL MANAGER at QF Empreendimentos Imobiliários (2001-02 – 2015-07)

• Reviewed SOPs, protocols and other documents to verify conformance with quality standards.
• Worked in concert with continuous improvement team to optimize quality procedures and implement permanent corrective actions.
• Trained quality team members in inspection, testing and validating procedures.
• Designed and implemented inspection and testing criteria or procedures.
• Started as trainee and left as senior manager.

BACHELOR in SECURITY OF INFORMATION – University Faculdade das Américas

BACHELOR in LAW – Universidade Paulista