Felicio de Riggi

Senior Program/Project Management Professional with 25+ years in enterprise technology, including nearly 7 years of formal Project Management at Oracle and 11 years in complex delivery, product and solution leadership roles at Amdocs.

Extensive Professional

Services and consulting experience leading multiple enterprise customer engagements, with accountability for delivery governance, scope, schedules, resources, financial performance, risks, dependencies, escalations, customer satisfaction and executive stakeholder alignment. At Oracle, managed typically 3–4 concurrent consulting and implementation engagements across fixed-price and time-and-materials commercial models, controlling project financials, delivery performance and margins while balancing customer outcomes and contractual commitments. At Amdocs, supported a large-scale digital transformation for Vivo and periodically covered the solution-management responsibilities of the team manager, coordinating the full lifecycle of the team’s solutions from definition through production and leading recurring program status meetings directly with the customer.

Proven ability to lead and influence cross-functional, globally distributed teams across business, architecture, product, engineering and delivery, navigating complex dependencies, escalations and trade-offs in high-visibility enterprise programs. Strong customer-facing and executive communication background, including banking, telecommunications, airlines and other large enterprises, with experience building trusted relationships and structuring decisions around business value, cost, timeline, risk and quality. Master´s Degree in Computer Science and PMP certified.

Salesforce Certified Platform

Administrator and Agentforce Specialist, combining established delivery leadership with current specialization in Salesforce, Cloud CRM and Agentic AI. Focused on strategic customer engagements where disciplined governance, financial management, structured problem solving and technology understanding are critical to successful transformation outcomes.

Domain Solution Expert at Amdocs do Brasil Ltda. (2019-07 – 2026-07)

Vivo — Large-scale Telecom Transformation Program Senior customer-facing solution and delivery role supporting Vivo’s large-scale digital transformation across a complex multi-system Telecom environment.

• Periodically covered the solution-management responsibilities of the team manager, coordinating the portfolio of solutions across the team from initial definition and estimation through implementation, readiness and production deployment.
• Led recurring program status meetings directly with the customer, consolidating progress, milestones, risks, dependencies, blockers and decisions across solution workstreams.
• Coordinated cross-functional alignment among business, architecture, product, engineering and delivery teams across CRM, Product Catalog, Order Management, Network Activation and Billing.
• Managed solution-level scope, priorities, dependencies and delivery risks across Amdocs platforms and a broad ecosystem of legacy enterprise systems.
• Worked directly with Vivo IT and business stakeholders to align expectations, address escalations, evaluate alternatives and maintain delivery momentum.
• Collaborated with globally distributed teams across Brazil, Israel, India and the United Kingdom, influencing delivery without relying on formal reporting lines.
• Supported estimation, planning, impact analysis and dependency management across multiple domains, providing visibility for program-level decisions.
• Evaluated solution alternatives considering customer value, cost, timeline, implementation risk, maintainability and quality.
• Presented and defended solution and delivery approaches with customer technical, business and management stakeholders.
• Helped drive issues and impediments to resolution by coordinating owners, dependencies and decisions across teams and organizations.
• Applied structured problem solving and strong technical context to support predictable delivery and customer outcomes in a high-complexity transformation program.
• Combined solution leadership, customer engagement and delivery governance while maintaining close alignment between customer expectations and execution.

Product Owner at Amdocs do Brasil Ltda. (2017-08 – 2019-06)

Product Owner in the same large-scale transformation program, connecting customer priorities, product strategy and Agile delivery across business and technology teams.

• Owned and prioritized backlog based on business value, dependencies, delivery capacity and transformation priorities.
• Translated business needs into epics, features and user stories.
• Worked directly with business and technology stakeholders to refine requirements and clarify expected outcomes.
• Supported solution discussions and functional decisions with development and architecture teams.
• Coordinated backlog refinement, sprint planning and release-related activities, supporting visibility of scope, commitments and delivery progress.
• Facilitated alignment and issue resolution between customer stakeholders, product, architecture and delivery teams.

Software Development Team Lead - Scrum Master at Amdocs do Brasil Ltda. (2015-05 – 2017-07)

Led software delivery teams in an Agile environment, coordinating execution, planning, milestones, risks and impediment resolution.

• Supported delivery governance and status visibility, working with managers and stakeholders on estimates, resources, commitments and priorities.
• Facilitated Scrum ceremonies and continuous improvement initiatives.
• Coordinated with managers and customer-facing stakeholders on estimates, milestones, resources, delivery risks and corrective actions.
• Drove issue resolution and removal of delivery impediments across technical and product dependencies.
• Promoted collaboration between technical, product and business teams.

Project Manager at Oracle do Brasil Ltda. (2008-09 – 2015-04)

Managed enterprise Professional Services consulting and implementation engagements across multiple customers and industries, typically leading 3–4 projects concurrently with end-to-end accountability for delivery and customer alignment.

• Owned project scope, schedules, resources, financial controls, risks, issues, changes, reporting and stakeholder communication from initiation through closure.
• Managed projects under both fixed-price and time-and-materials commercial models, monitoring effort, costs, revenue/margin considerations and delivery performance to protect project financial outcomes.
• Balanced contractual commitments, customer priorities, staffing and delivery constraints, taking corrective actions to maintain schedule, quality and expected margins.
• Established project governance and led regular status and steering communications with customer stakeholders, escalating risks and decisions when required.
• Coordinated Oracle consultants, implementation teams, customer teams and partners across concurrent engagements, including complex recovery situations.
• Participated in RFPs, proposals, estimates and pre-sales activities, connecting commercial assumptions and solution scope with executable delivery plans.

Senior Consultant at Oracle do Brasil Ltda. (2005-01 – 2008-08)

Worked as a senior functional consultant in enterprise application and CRM initiatives.

• Conducted business and functional analysis.
• Worked directly with customers to understand business processes and requirements.
• Defined functional scope and solution approaches.
• Supported implementation teams in translating business requirements into system solutions.
• Contributed to CRM and enterprise application initiatives across multiple industries.

CRM Consultant at PeopleSoft do Brasil Ltda. (2000-04 – 2004-12)

Worked as CRM consultant supporting enterprise implementations and business analysis.

• Conducted requirements analysis and business process discussions.
• Worked with customer business areas to identify requirements.
• Defined functional scope and solution approaches.
• Supported CRM implementation and configuration activities.

Master’s degree in Computer Science; Focus: Distributed Systems – Universidade Federal de São Carlos – UFSCar (1996 – 1998)

Bachelor’s degree in Computer Science – Universidade Estadual Paulista - UNESP, Campus de São José do Rio Preto – IBILCE (1992 – 1995)