Heinner Gomez

Meu nome e o Heinner Gómez

Mora na Costa Rica, falo español e português. Tenho 12 anos de experiencia trabalhando para usuarios do Brasil

Objective

Make customers more productive in their business by the service That I can provide at the time of contact,

while expecting the Satisfaction of them through the quality of service that I will offer.

Contribute with the productivity of the company which I served

Used tools

ServiceNow

Remedy

Microsoft Teams

Outlook

Skype

Active Directory

SAP P20

SAP P30 SAP

P40

Microsoft Azure EQ AZ900 October 2020

ITIL 4 Foundation: Key Concepts

Drivers License B1 , A2

Skills

 Communication.

 Ability to Work Under Pressure.

 Decision Making.

 Time Management.

 Self-motivation.

 Conflict Resolution.

 Leadership.

 Adaptability

Work experience

call center agent with experience providing technical support.

have contact with business customers and assist them technically via telephone or chat.

solve technical problems related to resetting passwords, Outlook email configuration, support for portals,

applications and pages.

Experience in technical support

Experience in call center

Knowledge in cloud systems.

Knowledge or experience in VPN, printers, hardware, Office, Outlook, password resets, phone registration,

issues with platforms or other applications.

Knowledge in Windows.

Knowledge in ServiceSnow

Knowledge in SAP P20, 30, 40

Knowledge in Active Directory