Katelyn K

Results-oriented individual with a diverse background in management, customer service and billing procedures. Proven to conceptualize, plan, and manage successful business operations. Dedicated, well organized, highly communicative, and detail-oriented.

Inventory Specialist; Shift Lead - Walgreens, Bethlehem - Bethlehem

(2018-03)

• Recorded information, shortages, and discrepancies to maintain accurate records
• Completed physical inventory counts
• Developed personal connections with customers
• Maintained store assets with effective loss prevention strategies
• Recorded pharmacy inventory and maintained accurate counts
• Monitored and adjusted inventory levels to meet customer needs and demand
• Updated pricing by changing shelf labels and signage for short-term promotion
• Recorded and maintained inventory reports
• Disposed of damaged product and coordinated returns to vendors
• Pulled merchandise from inventory storage and made note of quantities
• Opening and closing store duties

Billing Specialist - Ambulance Reimbursement Systems - Patient Services, CAC

(2023-08)

• Maintained accuracy in billing ambulance companies across the US
• Ensured proper state guidelines and policies are followed
• Assisted patients via receiving incoming phone calls and by email
• Certified Ambulance Coder
• Received insurance updates
• Maintained proper posting of patient and insurance checks and EFT payments daily
• Recorded reporting for key performance indicators for all ambulance companies monthly
• Reconciled all insurance rejections and denials daily
• Investigated denied claims and appealed claims to recover revenue
• Resolved a backlog of aging claims to find trends of denials and rejections

Liberty High School (2019-05) Bethlehem, PA