Kassindjaa (Layla) Montague

I am an Office Administrative professional with 3+ years of experience in HVAC and Construction administration, alongside 2 years of experience providing electrical and plumbing administrative support for businesses operating multi-division residential and commercial services. I have a proven track record of maintaining an exceptional work ethic that reflects in my attendance, performance, and accomplishments within the workplace. I am a results-driven professional who makes a positive and effective contribution to companies that value a leader who assists with daily operations and company development.

As I continue to elevate my skills and knowledge within my career path, I aim to only be a part of a growing team that provides quality training, equipping me with the skillset to successfully foster the standards and practices of the company. I am currently prepared to have a conversation with a company that truly aligns with my personal values, offers growth opportunities, stability, and healthy work conditions. Allow my work history to reflect and highlight my investment in my career path.

I do not try to change what is out of my control; instead, I take decisive action over what I do have control over. I am an indispensable employee, a key contributor, and a high-impact team member who deeply values company growth and development alongside my own professional advancement. Having structure, organizational skills, respect for others, integrity, and taking accountability is what I believe drives overall growth and the elevation of team performance.

Dispatcher/Customer Service at Blue Collar Home Services (2026-05 – 2026-07)

• Call Handling: Receive incoming customer requests, emergency alerts, or service inquiries.
• Scheduling: Coordinate daily calendars and prioritize jobs based on urgency and resource availability.
• Routing: Direct field technicians, drivers, or emergency crews along the most efficient routes.
• Communication: Serve as the primary contact link between office staff, field workers, and customers.
• Tracking: Monitor personnel locations and job statuses using GPS and dispatch software.
• Data Entry: Maintain accurate logs of service calls, response times, and field reports.

Office Administrator / Permit Coordinator at Smart Heating & Cooling (2025-11 – 2026-05)

• Manage office administration for HVAC, electrical, plumbing, remodeling, and construction projects.
• Prepare and submit permit applications for residential and commercial projects.
• Coordinate directly with city and county building departments regarding permit approvals and requirements.
• Track permit progress, revisions, and inspection scheduling.
• Communicate with contractors, inspectors, and project managers regarding documentation and compliance.
• Provide notary services for construction contracts and project documentation.
• Maintain organized records of permits, project documentation, and compliance files.

Dispatcher / Parts & Warranty Coordinator at ARS RESCUE ROOTER (2022-08 – 2025-11)

• Managed incoming service calls and dispatched HVAC technicians.
• Created and maintained service work orders and documentation.
• Coordinated scheduling between technicians, customers, and office staff.
• Ordered parts from multiple vendors and tracked inventory.
• Processed warranty claims and maintained accurate service records.

Business Operations & Contract Processor at WYNDHAM DESTINATIONS (2021-06 – 2022-08)

• Prepared and processed legal contracts and financial documentation.
• Conducted credit checks and verified documentation accuracy.
• Managed high-value cash and check transactions exceeding $10K daily.
• Coordinated operations between leadership, agents, and guest services teams.

Front Office Manager at NUTECH ROOFING & CONSTRUCTION (2019-08 – 2020-06)

• Coordinated operations between contractors, vendors, clients, and insurance companies.
• Managed vendor orders and tracked construction project documentation.
• Scheduled project consultations and maintained office communications.

Youth Development Specialist at BOYS & GIRLS CLUB (2018-06 – 2019-08)

• Provided mentorship and administrative support for youth programs.

Supervisor at MEDICAL SUPPLIER (2015-04 – 2018-06)

• Managed employee scheduling, attendance tracking, and onboarding paperwork.

Upper secondary education – Pinellas Gulf Coast Academy (2015)