Yago Almeida

Multilingual Operations Specialist with a solid background in international tech environments. Proven track record in content moderation for global platforms (Meta/Facebook) and operational data analysis (Control Desk). Trilingual professional with advanced proficiency in English and Spanish, combined with technical expertise in data analysis and troubleshooting. Highly adaptable to high-pressure, 24/7 shift-based operations.

Bilingual Control Desk Analyst at Teleperformance (2025-09 – 2026-01)

Managed operational data collection and analysis to monitor team targets and KPIs.

• Managed operational data collection and analysis to monitor team targets and KPIs.
• Developed automated dashboards in Power BI and reports in Excel to track SLA, average handle time (TMA), productivity, and absenteeism.
• Provided direct strategic support to leadership in managing the performance of multilingual teams.

Bilingual Content Moderator (Meta / Facebook) at Teleperformance (2024-11 – 2026-01)

Reviewed and moderated content in English and Portuguese ensuring compliance with Meta's global legal policies and community guidelines.

• Reviewed and moderated content in English and Portuguese ensuring compliance with Meta's global legal policies and community guidelines.
• Operated in a high-demand environment focused on international safety, inclusion, and quality standards.

Administrative Technical Assistant at Associacao Saude da Familia (2021-06 – 2022-01)

Managed public service protocols, medical records, and government health database systems.

• Managed public service protocols, medical records, and government health database systems.
• Provided administrative and documentation support to medical teams in high-volume units.

IT Support at UFSM – Federal University of Santa Maria (2018-03 – 2018-06)

Executed software installation, hardware maintenance, equipment formatting, and network/printer troubleshooting.

• Executed software installation, hardware maintenance, equipment formatting, and network/printer troubleshooting.

Administrative Assistant at Prefeitura de Santo Andre (2015-05 – 2016-06)

Handled public service, attendance records, official documentation, and inventory management.

• Handled public service, attendance records, official documentation, and inventory management.

Technology in Database in Data Analysis & Engineering – Universidade Presbiteriana Mackenzie (2024-01)

Bootcamp in Full Stack Java – Generation Brasil (2022-01 – 2022-12)