Joe Chan

P.Eng, MBA, ITIL Operation Manager

Mississauga, Ontario

A collaborative leader uses innovation, best practice, motivation, reward, process improvement, project management and training strengths to meet project deliverables on time and within budget.

1 article

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Articles by Joe

2024

1 articles

Jun 17, 2024-2 min readen

Root Cause Analysis - Voice Quality Issue

Service Degradation: More and more customers reported month-long voice quality issues such as one-way voice and underwater quality sound. The 2nd level of technical support of the call center operatio...

Joe Chan