1 Queen Empress

Over ten years' experience working in Customer Service. Proven ability to handle 50+ inbound and outbound calls daily with high customer satisfaction. Experienced in processing over 200+ prescriptions weekly with accuracy and efficiency.

Able to handle multiple tasks in a fast-paced environment. Work well as a member of a team or independently. Excellent listener with strong problem-solving and critical thinking skills. Proficient in Zoom, Microsoft Teams, VPN, CRM software, Slack, and other remote tools.

Strong home office setup: dual monitor, headset, and high-speed internet. Strong computer skills including Windows, Intrac, and Web-based programs.

Customer Service Representative (WFH) - AnswerNet - Remote

(2022-01 - 2024-01)

• Assisted customers via multiple communication channels
• Processed activations, handled policy claims, and prescription refills
• Managed inbound and outbound cold calls to support customer needs and company objectives
• Delivered high-quality support in a fast-paced virtual environment
• Handled 50+ calls daily while maintaining service quality and compliance

Pharmacy Technician - Loblaws Pharmacy - Ajax, ON

(2008-01 - 2014-01)

• Converted units of measure for dispensing medication
• Prepared intravenous solutions under aseptic conditions
• Updated prescription records to prevent drug interactions
• Accurately dispensed medications as per prescriptions
• Answered general inquiries and provided customer support
• Processed 200+ prescriptions weekly with 100% accuracy

Cashier / Manager - Wendy's - Ajax, ON

(2006-01 - 2008-01)

• Demonstrated leadership ability and key-holding responsibility
• Managed customer service and daily cash handling up to $5,000
• Recognized for outstanding work and promoted to management

Diploma - Pharmacy Technician - Herzing College (2006-01 - 2006-01)

First Aid / CPR - St Johns Ambulance (2006-01 - 2006-01)