Aadhila Akram

Fund Operations and Investor Services professional with 9+ years of progressive experience across RBC, HSBC Global Asset Management and HSBC Global Banking & Markets in Canada and internationally. Strong expertise in fund administration, Transfer Agency, fund reconciliations, cash and custody reconciliations, NAV and pricing, trial balances, investor static data, trade processing, settlements, corporate actions, fund serve, fund flows, prepare invoices and client reporting. Experienced in investigating complex reconciliation breaks, identifying root causes, resolving operational discrepancies and strengthening controls across fund accounting, custody and investment operations.

Proven ability to work with custodians, portfolio managers, clients, fund accounting teams and global stakeholders to ensure accurate and timely fund operations. Progressed from Fund Administrator to Fund Administration Supervisor and Manager Operations, followed by Canadian experience with HSBC Global Asset Management and RBC. Recognized for analytical ability, operational discipline, process improvement, stakeholder management and developing high-performing teams in fast-paced financial-services environments.

Operations Analyst at ROYAL BANK OF CANADA (2024-03 – 2025-05)

Supported Fund Administration, Transfer Agency and Custody operations, acting as a key operational contact for fund-related queries, reconciliations, reporting and exception resolution.

• Key point of contact for Transfer Agency and Custody for all query handlings, ad-hoc requests and resolving break discrepancies.
• Managed weekly fund reconciliations between fund accounting and custody, along with monthly Total market value reconciliation processes. Encountered discrepancies and found the root causes, ensuring accurate processing of trade transactions, cash movements, and asset valuations to meet regulatory and internal control standards.
• Client reporting for investment decision making, which includes query handling, ad hoc requests and resolving discrepancies.
• Monitoring Overdraft for funds.
• Successfully initiated the process of checking short-term trading and excessive trading.
• Monitored and processed fund flows, including trade settlements and monthly and yearly dividend distributions, while collaborating with internal teams and clients, and resolving discrepancies.
• Prepared comprehensive reports on fund performance, NAV (Net Asset Value) calculations and investor activity, providing critical insights for senior management and clients.
• Handled Market documentation and Invoices.
• Experience in preparing Trial balances, Trailer fees, management fees and operational expenses.
• Checking the end of day RBC bank accounts to reconcile the cash and bank statements.
• Experience in doing Mortgage Valuation and Mortgage cash reporting.
• Liaised with custodians, third-party vendors, and portfolio managers to ensure seamless communication and resolution of operational issues related to fund administration.
• Processing wire payments, Preparing invoices and cheque deposits.

Fund Operations Specialist at HSBC GLOBAL ASSET MANAGEMENT (CANADA) LIMITED (2021-12 – 2024-03)

Supported Canadian Fund Operations with responsibility for reconciliations, valuation, pricing, client reporting and operational issue resolution.

• Performed weekly fund reconciliations between Fund Accounting and Custody, investigating breaks and determining root causes.
• Conducted monthly total market value reconciliations to validate asset positions, cash movements and fund valuations.
• Performed weekly price validations and investigated pricing discrepancies to support accurate fund valuation.
• Investigated and resolved fund-specific queries involving short-term trading fees, trailer fees and other operational items.
• Prepared client reporting and responded to ad-hoc requests, ensuring accurate and timely information for investment decision-making.
• Reconciling EOD HSBC trust accounts balances.
• Performed daily valuation activities for the HSBC Mortgage Fund, including mortgage valuation and mortgage cash reporting.
• Collaborated with internal teams and stakeholders to resolve fund operational discrepancies and maintain accurate reporting.
• Reviewing Fundserv payments.
• Processing wire payments, Preparing invoices and cheque deposits.
• Client reporting IFDS, Transfer Agency and Custody.

Manager, Operations – Transfer Agency Settlements, Singapore at HELIOS VENTURES (PVT) LTD (2020-12 – 2021-10)

Managed Transfer Agency and settlement operations supporting approximately 40 live portfolios, with responsibility for operational delivery, reconciliations, NAV, client reporting and team leadership.

• Served as primary operational contact for business heads and clients, managing escalations, ad-hoc requests and operational issue resolution.
• Managed approximately 40 live portfolios and supervised 6 direct reports.
• Reviewed and approved daily cash reconciliations and NAV calculations, ensuring accuracy and timely completion.
• Reviewed and signed off on the month-end client reporting and operational deliverables.
• Managed daily workflow and delegated responsibilities to ensure deadlines and quality standards were consistently achieved.
• Chaired team meetings and daily operational huddles covering workflow, operational updates, risk items and process-improvement initiatives.
• Coached and developed junior employees, supporting career progression and operational knowledge.
• Promoted team engagement and well-being while maintaining a strong focus on operational performance and service delivery.
• AML / KYC and FATCA checks

Fund Administration Supervisor / Subject Matter Expert – Transfer Agency, Singapore at HSBC GLOBAL BANKING & MARKETS (2019-05 – 2020-09)

Supervised Transfer Agency operations and served as a subject matter expert supporting Investor Static Data, investor administration and fund operations.

• Supervised Fund Administrators and reviewed Investor Relations administration activities to ensure fund rules, representations and operational requirements were followed.
• Processed RSP trades and capital transactions and supported month-end operational activities.
• Reviewed and monitored fund compliance and maintained accurate investor and fund records.
• Supported NAV updates, investor reporting and shareholder register maintenance.
• Served as an escalation point for clients and stakeholders and maintained strong relationships across global teams.
• Automated trade-processing activities through a process-improvement initiative, contributing to a 15% reduction in manual errors and processing time.
• Managed daily workflow and ensured operational deadlines and service requirements were met.
• Prepared monthly and ad-hoc management reports with a strong focus on accuracy and data integrity.
• Drafted and maintained Standard Operating Procedures (SOPs) for new and enhanced processes.
• Prepared operational correspondence and coordinated with Country Offices, City Offices and clients.
• Delivered training and knowledge transfer to team members and supported continuous process improvement.

Fund Administrator – Transfer Agency, Singapore at HSBC GLOBAL BANKING & MARKETS (2016-02 – 2019-05)

Managed day-to-day Transfer Agency processing across investor transactions, cash settlements, reconciliations, fund pricing, corporate actions and client reporting.

• Processed subscriptions, redemptions, transfers and switches received from investors, distributors, fund platforms and intermediaries.
• Processed cash settlements relating to subscription and redemption transactions, ensuring settlement obligations were completed accurately and on time.
• Performed cash reconciliations and investigated exceptions to support accurate fund records.
• Processed daily fund pricing and corporate actions.
• Maintained the shareholder register and processed investor changes and static-data requests.
• Issued contract notes, investor statements and other client reporting.
• Performed Authorized Signature List verification in accordance with AML requirements.
• Responded to investor queries and requests for reporting documentation.
• Liaised with Front Office and internal stakeholders to investigate and resolve operational issues.
• Supported accurate and timely completion of daily fund administration and settlement activities.

Certificate in Business Management in Business Management – Business Management School, Sri Lanka (2015)

AAT Foundation – JMC, Sri Lanka (2014)