Aakash Hooda

Advanced computer skills: MS-Office Suit (MS Word, Excel, PowerPoint, Outlook), Spreadsheets. Proven ability to consistently exceed the sales targets and assigned tasks. Highly motivated and flexible team player with strong oral and written communication skills.

Excellent understanding of legal procedures with strong interpersonal skills, ability to relate well to clients and to collaborate closely with a team. Exceptional organizational and office management skills. Hard-worker, well appreciated by the past employers, Awards and certificates holder.

Ability to develop and maintain strong relationships with customers and suppliers. Extensive experience in shipping and receiving of parts. Highly talented with excellent customer service and phone assistance skills.

Strong ability to thrive in a fast-paced and challenging environment. Outstanding knowledge in preparing work orders using different software's (Quantum, Communicator). Outstanding project management & time management skills.

Dedicated, reliable, multi-tasking and self-motivated with the ability to work independently. Problem solving skills with the ability to learn quickly and understand new concepts and processes.

Customer Experience Specialist - Air Canada - Toronto Pearson International Airport (YYZ)

(2018-06)

• Consistently responded passenger's query, Followed safety protocols and worked in fast paced environment
• Performed baggage search, Rebooking and traced for tight connections
• Operated and worked with software like CM, Amadeus, ARDWeb, Communicator, SmartSuite
• Assisted customer in Premium lounge, Gate announcements, Flight boarding, Check ins

Client Experience Leader - CRESI Team – RE/MAX REAL ESTATE CENTRE - Burlington, Ontario

(2021-03 - 2021-08)

• Answered all incoming phone calls and emails
• Managed sales inquiry, Assigned leads to the agents and scheduled appointments
• Conducted lead follow up, Responded to client's inquiries and provided necessary information
• Ensured sales goals are met

Aircraft Wheel Coordinator - Hope Aero Propeller & Components - Mississauga, Ontario & Winnipeg, MB (Air Canada Hangar)

(2016-08 - 2018-06)

• Routinely conducted inventory on weekly basis
• Observed the production on the floor, bought aircraft parts and prepared invoices
• Coordinated with clients for business requirements
• Received and finalized the work order and entered into the system
• Verified the accuracy of data for the aircraft wheels (Air Canada, West jet, Air Georgian, Sky Regional, Corporate companies)

Server and Security Advisor - Sheridan Student Union - Sheridan College, Brampton, ON

(2015-09 - 2015-12)

• Merchandised products, services and promotions
• Performed data entry for new members
• Screened people at the special events to ensure public safety and maintained records

Customer Service and Security Advisor - PAN-AM and Para PAN-AM Games - Rogers Centre & Hershey Sports Centre, Toronto, ON

(2015-05 - 2015-09)

• Checked accreditation pass, Ids, Bags, Tickets of athletes and spectators
• Frequently screened third party transport vehicles
• Patrolled throughout the venue, documented the incidents

Diploma - Real Estate Education and Management - Humber College (2019-04 - 2021-01)

Technician - Mechanical Engineering Technician - Sheridan College Institute of Technology (2014-09 - 2016-09)