Senior Office Equipment Service Technician - Bureautique Reno.Inc. - Québec
(2025-09)
- Prepare, inspect and test Toshiba equipment in the workshop
- Install, maintain and repair copiers at customer sites.
- Provide technical and connectivity support to customers as needed.
- Configure new equipment, including scan to email, scan to PC, drivers, paper trays, paper formats, etc.
- Identify issues and provide appropriate solutions.
- Complete work orders and stay up to date with technological developments related to offered equipment
- Prepare and configure computers, laptops, phones
Associate Office Systems Technician - Konica Minolta - Quebec
(2025-03 - 2025-08)
- Prepare, inspect and test Konica Minolta equipment
- Install, maintain and repair copiers at customer sites.
- Provide technical and connectivity support to customers as needed.
- Configure new equipment, including scan to email, scan to PC, drivers, paper trays, paper formats, etc.
- Identify issues and provide appropriate solutions.
- Complete work orders and stay up to date with technological developments related to offered equipment
- Prepare and configure computers, laptops, phones
- Equipment and parts inventory management
- Customer service
DTC IT SUPPORT TECHNICIAN - Microsoft Datacenter - Quebec
(2024-10 - 2025-03)
- Participate in the deployment of on-site data center physical infrastructure.
- Install, replace and troubleshoot cables and IT equipment.
- Handle storage media containing data (e.g., hard drives, SSD, CPU, etc.).
- Work in a ticket-based intervention system environment.
- Move equipment using pallet jacks or other assisted lifting equipment.
- Support the data center inventory and asset management team (DIAT) in receiving, shipping and inventory management activities to meet peak workload periods.
- Represent and uphold the company culture and values.
IT Support Technician - Japan Tobacco International (JTI) - Nord & Ouest Afrique
(2022-10 - 2023-05)
- N1 and N2 support on-site and remotely
- Deployment via PXE/Autopilot, equipment maintenance (PCs, printers, phones)
- Use of ServiceNow, technical documentation
- Inventory management via GHAM, participation in IT projects (Evoko, Teams)
IT Technician - Capgemini Engineering - Québec
(2022-01 - 2022-10)
- 1st and 2nd level support for users (hardware, software, applications and tools supported by the IT group)
- On-site support contact for projects, service desk and other IT teams within the group
- Verification, assistance and maintenance of desktop equipment (printers, projectors, meeting room screens, video conferencing systems, etc.)
- Knowledge of ticket management tools (ITSM)
