Abdel Azzi

Prepare, inspect and test Toshiba equipment in the workshop Install, maintain and repair copiers at customer sites. Provide technical and connectivity support to customers as needed.

Senior Office Equipment Service Technician - Bureautique Reno.Inc. - Québec

(2025-09)

• Prepare, inspect and test Toshiba equipment in the workshop
• Install, maintain and repair copiers at customer sites.
• Provide technical and connectivity support to customers as needed.
• Configure new equipment, including scan to email, scan to PC, drivers, paper trays, paper formats, etc.
• Identify issues and provide appropriate solutions.
• Complete work orders and stay up to date with technological developments related to offered equipment
• Prepare and configure computers, laptops, phones

Associate Office Systems Technician - Konica Minolta - Quebec

(2025-03 - 2025-08)

• Prepare, inspect and test Konica Minolta equipment
• Install, maintain and repair copiers at customer sites.
• Provide technical and connectivity support to customers as needed.
• Configure new equipment, including scan to email, scan to PC, drivers, paper trays, paper formats, etc.
• Identify issues and provide appropriate solutions.
• Complete work orders and stay up to date with technological developments related to offered equipment
• Prepare and configure computers, laptops, phones
• Equipment and parts inventory management
• Customer service

DTC IT SUPPORT TECHNICIAN - Microsoft Datacenter - Quebec

(2024-10 - 2025-03)

• Participate in the deployment of on-site data center physical infrastructure.
• Install, replace and troubleshoot cables and IT equipment.
• Handle storage media containing data (e.g., hard drives, SSD, CPU, etc.).
• Work in a ticket-based intervention system environment.
• Move equipment using pallet jacks or other assisted lifting equipment.
• Support the data center inventory and asset management team (DIAT) in receiving, shipping and inventory management activities to meet peak workload periods.
• Represent and uphold the company culture and values.

IT Support Technician - Japan Tobacco International (JTI) - Nord & Ouest Afrique

(2022-10 - 2023-05)

• N1 and N2 support on-site and remotely
• Deployment via PXE/Autopilot, equipment maintenance (PCs, printers, phones)
• Use of ServiceNow, technical documentation
• Inventory management via GHAM, participation in IT projects (Evoko, Teams)

IT Technician - Capgemini Engineering - Québec

(2022-01 - 2022-10)

• 1st and 2nd level support for users (hardware, software, applications and tools supported by the IT group)
• On-site support contact for projects, service desk and other IT teams within the group
• Verification, assistance and maintenance of desktop equipment (printers, projectors, meeting room screens, video conferencing systems, etc.)
• Knowledge of ticket management tools (ITSM)

Specialized Technician Diploma in Computer Science - Computer Technology - Institut spécialisé des techniques appliquées (2011 - 2013)

High School Diploma (2007 - 2010)