Arsh Rana
Entry-level IT Support Technician
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About
Entry-level IT Support Technician with hands-on experience supporting computer hardware, software, and operating systems in Windows and Linux environments. Skilled in troubleshooting technical issues, system installation, and assisting end users. Strong customer service and communication skills gained through technical internship and retail experience. Seeking an entry-level IT support role to contribute technical knowledge while continuing to develop professional skills.
Experience
IT Technician Intern at Info Quebec (2022-01 – 2024-12)
- Provided technical support to users
- Troubleshooting hardware and software issues
- Assisted with the installation and configuration of Windows and Linux operating systems
- Supported desktop and peripheral setup for staff members
- Diagnosed and resolved basic network connectivity issues
- Performed routine maintenance to ensure system performance and reliability
Kitchen Attendant at Rock'N Deli (2025-01 – 2026-12)
- Supports team operations, including food prep, cleaning, and ordering
- Provided excellent customer service in a fast-paced environment
- Demonstrates strong multitasking and problem-solving skills
- Maintains a positive attitude and ensures a welcoming atmosphere
Education
Diploma Professional Studies (DVS) in IT Support – Verdun Adult and Career Center (2024-01 – 2026-12)
