Abdessalem Brahem
Canadian Permanent Resident | Trilingual: French, English, Arabic
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About
Customer service and operations professional with over 10 years of experience in banking, management, administration, and client relations. Competitive-level padel player since 2022, holder of a license from the Fédération Tunisienne de Tennis and participant in numerous tournaments in Tunisia and Oman. Recognized for leadership, organizational skills, attention to detail, and the ability to deliver a high-quality customer experience.
Experience
Teller Manager and Commercial Advisor - Banque Zitouna
(2014-01 - 2026-01)
- Welcoming and supporting customers
- Managing teller operations and administrative follow-up
- Processing requests and complaints
- Developing lasting relationships with clients
- Coordinating daily operational activities
Owner and Manager - Restaurant Fast Food - Oman
(2023-01 - 2024-12)
- Supervising daily operations
- Managing staff and customer service
- Controlling inventory and supplies
- Resolving operational issues
Accountant - Entreprise privée - Oman
(2021-01 - 2023-12)
- Managing accounts receivable and payable
- Administering payroll
- Preparing reports and administrative follow-up
Banking Commercial Advisor - BIAT
(2007-01 - 2014-12)
- Customer service and banking operations
- Opening and managing accounts
- Promoting products and services
- Managing Western Union operations and currency exchange
Education
Professional Technician Certificate (BTP) - Management Information Systems
WES Canadian Equivalency
Secondary Education - Baccalaureate Level
