Rahul Saxena
Canadian Permanent Resident | Available to Relocate
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About
Customer-focused professional with 10+ years of experience in customer service, operations, sales support, and client relationship management across Canada, Australia, and India. Skilled at resolving customer concerns, handling high-volume inquiries, maintaining service standards, and delivering exceptionally fulfilling customer experiences. Strong communicator with proven ability to build trust and improve customer satisfaction.
Experience
Customer Service and Stock Management - Beer Store - Toronto
(2025-01)
- Understood systems for inventory stocking, empties (empty alcohol bottles and cans) sorting & management and cash management.
- Managed customers and cash management.
- Optimised store inventory and ensured their right placement in store.
- Handled customer orders for beverages and transactions.
Store and Business Manager - Keara Coffee and Foods Inc. - Toronto
(2023-01 - 2026-12)
- Managed Café Franchise of Coffee Time.
- Understood systems for inventory management, stock management and implemented right practices throughout business and across teams.
- Enhanced the systems to boost efficiency of store management.
- Managed store inventory, ordering inventory and placing stock in right areas.
- Managed customer concerns and service delivery in a fast-paced customer centric environment.
- Built customer loyalty through proactive issue resolution.
- Trained staff on customer service excellence.
Operations Coordinator - Arrow Associates Private Limited - India
(2019-01 - 2023-12)
- Coordinated workforce scheduling and client requirements.
- Supported recruitment, onboarding, and workforce planning.
Customer Experience Agent - TSA Telco Group - Australia
(2015-01 - 2015-12)
- Handled customer inquiries and service requests.
- Resolved customer concerns while maintaining high satisfaction levels.
- Improved sales performance through consultative customer interactions.
Business Executive & Manager - Aarvee Associates - Australia
(2015-01 - 2019-12)
- Maintained strong client relationships and provided ongoing support.
- Coordinated timely resolution of customer issues.
Education
Master of Business (Advanced) - Entrepreneurship & Human Resources - The University of Queensland
B.Sc. (Hons.) - Biomedical Sciences - University of Chester
Summer School - Strategic Management - London School of Economics and Political Science
