Abdur Rahman Abir
Reservations Agent
Talent
Downtown Toronto, OntarioMember since July 27, 2023
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About
I'm a person with a highly desire to be successful in the hospitality industry.
Experience
RESERVATIONS AGENT (INTERNSHIP)
Chelsea Hotel, Toronto – February 2023 – July 2023
- Assisted guests in making room reservations through Opera PMS
- Up-sold rooms to maximize revenue growth
- Coordinated with other departments including housekeeping, front office, and sales to ensure smooth operations and guests' satisfactions
- Addressed inquiries from guests regarding availability, rates, policies and nearby attractions
- Performed administrative tasks, such as prepared reports including “cancellation reports”, “no show reports”, “pu reports” etc. and processed payments
- Resolved problems and conflicts related to reservations, striving for guest satisfaction
- Delivered exceptional customer service straight from the heart, ensured a positive guest experience
FRONT END CUSTOMER SUPPORT
Loblaw Companies Ltd., Toronto, ON – September 2022 - January 2023
- Greeted every customer and provide exceptional customer service to create smile in customer’s faces while leaving
- Maintained the cash registrar and complete every transaction smoothly without any mistakes.
- Resolved customer complaints, guide them and provide relevant information
Education
Flight Services Operations and Cabin Management
Seneca College - Toronto, ON – Graduation in December 2023
- Successfully completed training on creating customer service experience.
- Completed hands on training on service leadership including service recovery
- Basic French terminology
- Social media influences in the hospitality industry
- Airline sales and marketing
- Completed comprehensive training on Amadeus Altéa Reservation Desktop Web
- Attained expertise on airline destinations, both domestic and transborder
