RESERVATIONS AGENT (INTERNSHIP)
Chelsea Hotel, Toronto – February 2023 – July 2023
- Assisted guests in making room reservations through Opera PMS
- Up-sold rooms to maximize revenue growth
- Coordinated with other departments including housekeeping, front office, and sales to ensure smooth operations and guests' satisfactions
- Addressed inquiries from guests regarding availability, rates, policies and nearby attractions
- Performed administrative tasks, such as prepared reports including “cancellation reports”, “no show reports”, “pu reports” etc. and processed payments
- Resolved problems and conflicts related to reservations, striving for guest satisfaction
- Delivered exceptional customer service straight from the heart, ensured a positive guest experience
FRONT END CUSTOMER SUPPORT
Loblaw Companies Ltd., Toronto, ON – September 2022 - January 2023
- Greeted every customer and provide exceptional customer service to create smile in customer’s faces while leaving
- Maintained the cash registrar and complete every transaction smoothly without any mistakes.
- Resolved customer complaints, guide them and provide relevant information
