Chantal Thomassin

I have over 10 years of experience in customer service. I am self-sufficient and possess a strong attention to detail as well as a great sense of organization.

Reservation Agent - Les Hôtels Jaro

(2022-07 - 2026-02)

• Handle all reservation requests, modifications, and cancellations by phone.
• Identify customers' reservation needs and determine the appropriate room type, and verify availability and rates.
• Explain guarantees, special rates, and cancellation policies to callers.
• Respond to special requests and document them.
• Answer questions regarding hotel facilities and services.
• Apply sales techniques to maximize revenue.
• Enter and retrieve data in the reservation system.

Customer Service Associate - Bétonel

(2022-03 - 2022-06)

• Answer customer questions and requests.
• Advise customers on the various products offered.
• Prepare paint gallons and other products.
• Process customer payments at the cash register.
• Perform product facing in the store.
• Keep the store clean and tidy.

Administrative Assistant - Rénovations CTMF Inc.

(2012)

• Prepare and enter quotes, invoices, and contracts into the computer.
• Schedule and confirm the employer's appointments.
• Order office supplies, open postal mail, and read and respond to emails.
• Promote the company through advertising and social media.
• Handle customer issues and complaints.
• Sort and organize supplier invoices and perform bookkeeping.

Building Maintenance Assistant - Les Lanternes de Preuville

(2010 - 2012)

• Assist the building maintenance supervisor: clean, caulk, sand, and paint vacant apartments.
• Dust, vacuum, wash floors, and clean carpets and stairs in common areas.
• Verbally report the condition of the building to the owner.

Housekeeper - Travailleuse autonome

(2007 - 2010)

• Clean private residences: vacuum, clean bathrooms, and wash floors.
• Clean kitchens, toilets, and dust furniture.
• Clean glass surfaces and windows.
• Respond to each client's specific needs.
• Notify clients of any anomaly of any kind.

Housekeeping Attendant - Société des casinos Inc.

(1996 - 2006)

• Clean slot machines and gaming tables.
• Clean bathrooms and floors.
• Dust desks, common areas, etc.
• Supply coworkers with towels and cleaning products.
• Respond to emergencies: water damage, etc.

Chambermaid, Turndown Service Attendant - Hôtel Intercontinental Montréal

(1994 - 1996)

• Clean rooms, change sheets, make beds, vacuum, and clean bathrooms.
• Replenish linens and towels.
• Declare and store lost and found items.
• Prepare rooms for the night: turn down the bed, put on soft music, etc.

Diploma of College Studies - Social Sciences - College Rosemont (CCFD) (1998 - 2000)

Diploma of College Studies - Hotel Management Techniques - College LaSalle (1994 - 1996)