Abhilash Sivadas

Experienced IT Project Manager with a history of successfully delivering medium to high-complexity projects,

leveraging Agile and Waterfall methodologies. Adept at providing effective leadership, overseeing multiple work streams, and ensuring project success. Skilled in managing stakeholder relationships within dependent multi-agile team setups. Seeking a Project Manager role to continue delivering impactful results.

Project Manager and Scrum Master, Mar 2021 - May 2023

Cognizant Technology Solutions, Kochi, India

Managed medium to complex AWS projects for a large North American customer, leading a team of multivendor and cross functional in nature. Successfully delivered close to 50+ sprints by facilitating key

Agile/Scrum ceremonies, including discovery, grooming, sprint planning, daily stand-ups, sprint review, and retrospectives. Managed end to end project delivery including resource allocation, project plan, scheduling,

progress tracking, and on time and on-budget delivery. Acted as Release Manager for the delivery stream leading biweekly release, risk mitigation and process management.

• Successfully delivered over 14 projects within a span of 2 years, consistently meeting or exceeding quality standards and budgetary constraints
• Orchestrated the expansion of a highly efficient and resolute team and introduced a revised valuedriven approach to migrate 800+ services for 11 countries, which led to the timely and successful launch of critical commercial websites which were part of business expansion plan.
• Applied scrum principles and streamlined the Sprint planning for a unified group of product owners.

Re-structured existing stakeholders’ collaboration strategy and streamlined the release sign-off process. This resulted in a significant 95% reduction in potential project delays for seven delivery streams and improved customer satisfaction.

• Restructured the BA and Dev team members with a blend of experienced resources to tackle delivery of a critical and high visibility project, thereby building a self-organized and highly resolute team. Which helped the customer to achieve the project goal within the budget and timeline.
• Streamlined and meticulously documented the release management process for the delivery team,

resulting in a 75%+ reduction in release-related errors. The detailed documentation and timeline tracker improved team efficiency and contributed to a 95% adherence rate to standardized release calendar.

Project Manager (Automation), Jul 2019 - Mar 2021

Cognizant Technology Solutions, Kochi, India

Managed an automation COE team in the design, development, and deployment of RPA solutions using

Automation Anywhere for a North American customer with a vision to aid customers in automating redundant and time-consuming business processes and IT processes. Migrated from Waterfall model to Agile delivery model to speed up the value-driven release. Collaborated with stakeholders to identify automation opportunities, define project scope, and KPIs. Collaborated with customers for Service Level Agreement, Cost estimation, Risk assessments and Operation Cost reduction.

• Successfully automated over twenty customers facing business processes using Automation

Anywhere, resulting in a reduction of fifteen full-time equivalents (FTEs) and significantly improved processing efficiency.

• Executed over 50 IT process automations and more than 120 application checkout automations,

resulting in a substantial decrease in operational costs equivalent to 5 FTEs. This improvement effectively allocated resources for utilization in other areas.

• Headed end-to-end automation projects, consistently achieving a 100% success rate in attaining streamlined processes and operational efficiency.

Team Lead, Apr 2016 - Jul 2019

Cognizant Technology Solutions, Kochi, India

Led a production support team of 15 members for a subdivision of a large North American customer for providing L2/L3 supported for applications falling under different technology ensuring adherence to response and resolution SLA targets and quality standards. Prepared contract documents for minor and major enhancement and new application onboarding to the support scope. Ensured a robust support eco system by documenting technical and functional knowledge and by cross training resources.

• Maintained 100% knowledge base documentation for common issues resulting in a significant decrease in average time-to-resolution for common issues.
• Monitored key performance metrics, maintaining an average project health rating of four out of five based on KPIs.
• Implemented process improvements resulting in a 25% increase in team efficiency and a significant decrease in customer wait time.
• Accountable for application onboarding and decommissioning processes and maintained the application inventory of close to 200+ applications.

Master of Computer Application (M.C.A), Cochin University of Science And Technology, India