Abiodun Olajide Moses

My name is Olajide Moses Abiodun, Am an Hardworking, detail-oriented and responsible professional with 6years of experience in relating with clients for efficient service in industry and managements for Customer Service Representative

• Addressing customer complaints and problems promptly to maintain satisfaction.
• Developing initiatives to strengthen customer loyalty and encourage repeat business.
• Gathering customer feedback to identify areas for improvement and inform business decisions.
• Solid cash handling and sale skills, ability to operate cash register and ensuring accurate product scanning according to company standards and procedures
• Strong communication and customer service skills, ability to build and maintain positive relationship with customers, co-workers and management
• Adaptable, flexible, proactive fast-learner and team player with the ability to work independently and as a part of the team
• Excellent time management and organizational skills, ability to work under the pressure in fast-paced environment, multitask, prioritize assigned tasks and meet strict deadlines

Below are what my profession is all about:

• Welcomed every customer with a big smile and positive attitude to ensure customer satisfaction.
• Fraud detection and prevention
• Provided prompt and efficient customer service by using good listening skills and attention to detail to ensure customer loyalty.
• Handled customer complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure a positive resolution.
• Provided accurate, valid and complete information by using the right methods/tools to ensure every customer feel valid and special.
• Connected with every customer by asking open-ended questions to assess needs.
• Built and maintained trustful sustainable relationships with every customer through open and interactive communication and positive attitude.
• Maintained strong professional ethics and acted from the perspective that the customer always comes first, appreciating and respecting the value of their time.

Bachelor of Science in Accounting