Dhiraj Tinani

Results-oriented Sales and Customer Service Executive with a track record of driving sales growth and delivering exceptional customer experiences. Expert in blending sales acumen with top-notch customer service to build lasting relationships and exceed expectations. Proven success in developing effective sales strategies, leading high-performing teams, and consistently surpassing revenue targets.

Strong interpersonal and communication skills, adept at understanding customer needs to enhance overall satisfaction. Eager to contribute my diverse skill set to a dynamic, customer-centric organization.

Sales Associate / Sales Representative Jan 2022 - Dec 2023

Xfinity ComCast Wireless - Jersey City, New Jersey, United States

Implemented and championed an omni-channel sales approach, driving a 20% increase in customer engagement and successfully navigating customers through both online and offline purchase journeys.

Orchestrated a targeted marketing campaign leading to a 20% surge in mobile phone sales within the first quarter, capitalizing on cross-selling opportunities and emphasizing product benefits.

Maintained a high level of product knowledge through regular team training sessions, achieving a 25% improvement in overall product understanding.

Nurtured and managed key accounts, resulting in a 25% increase in customer retention and long-term business relationships.

Collaborated with the marketing team on innovative campaigns, contributing to a 30% upswing in overall sales revenue.

Customer Service Representative Dec 2019 - Dec 2021

Newell Brands - Chicago, Illinois, United States

Provide product support to customers, addressing inquiries and resolving issues promptly and effectively.

Collaborate with cross-functional teams to escalate and resolve complex customer issues.

Conduct product training sessions for customers to enhance their understanding and usage of products.

Maintain accurate and detailed customer records in the CRM system.

Meet and exceed monthly performance metrics, including customer satisfaction ratings and issue resolution time.

Conducted follow-up calls to ensure customer satisfaction and gather feedback for continuous improvement.

2010-2013 - Bachelor in Account Management

M.S. University, Baroda, Gujarat, India