Adeel Khan

Smart Serve-certified hospitality professional with experience managing high-volume service environments and overseeing Front of House operations. Proven ability to coordinate staff during leadership gaps, maintain flow under pressure, and drive revenue through strategic upselling. Committed to operational excellence and delivering a gold-standard guest experience in 24/7 environments.

BARTENDER & SERVER - EAST END PUB

(2025-05 - 2025-08)

• Entrusted by management to oversee full Front of House operations and staff coordination during a temporary leadership gap.
• Delivered high-quality service in a fast-paced environment, ensuring a positive guest experience and brand loyalty.
• Managed high-volume service and transaction flows, maintaining accuracy under pressure.
• Resolved real-time service issues and customer inquiries, demonstrating the ability to take initiative.

SERVER - JOLLIEBEE FOODS

(2022-03 - 2023-05)

• Led on-boarding and training for new team members, ensuring strict adherence to service standards and operational efficiency.
• Optimized guest turnover in a fast-paced, high-volume environment while maintaining a high level of customer satisfaction.
• Managed complex cash and POS transactions with 100% accuracy during peak hours and weekend rushes.
• Resolved guest inquiries and concerns immediately, ensuring a positive brand image and repeat business.

ADVANCED DIPLOMA - MARKETING - DURHAM COLLEGE (2026) OSHAWA ON