Adriel Ellison

Dynamic and Smart Serve certified Server with proven experience thriving in high-volume corporate environments like The Rec Room and Activate Games. Expert at balancing rapid, high-energy service with the polished hospitality, sophisticated product knowledge, and upselling techniques

Server - RecRoom

(2024-02 - 2025-01)

• Managed high-volume ticket queues under pressure
• Managed multi-table sections and large group bookings in a high-volume, entertainment-focused venue
• Anticipated guest needs throughout the meal to ensure high satisfaction and positive reviews
• Addressed and resolved customer complaints quickly and professionally
• Suggested additional menu items and drinks to increase average check sizes

Game Facilitator - Activate Games

(2024-08 - 2026-07)

• Guided and supported players through interactive games while ensuring safety and engagement
• Provided clear instructions, resolve issues quickly, and maintain an energetic, positive atmosphere
• Managed room flow, reset game stations, and troubleshoot minor technical issues
• Delivered high-quality customer service to large groups and families

Front Host - RecRoom

(2023-02 - 2024-02)

• Greet patrons warmly at the door and set a welcoming tone
• Escort guests to tables and present menus
• Build rapport with regular guests by remembering names and preferences
• Answer incoming telephone calls and provide information on hours, menus, or private events
• Assist servers, bussers, and management during peak rush hours

Business Commerce Degree - Business Commerce - University of Toronto (2023)

Highschool diploma - Applewood Heights Secondary School (2018 - 2022)